The program will not expire and there are literally thousands of these dashpads on back order. I hate to hear that your Service adviser (Alex) is not keeping in touch with you but please understand that he can only tell you what Toyota tells him. These are on Intergalactic Backorder. As long as you have a written repair order from a Toyota Dealer that states your vehicle qualifies and one is one order then you are golden. I know it sucks but it also sucks for us too.