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What is the difference between a Warranty Enhancement and a Recall?

Discussion in 'Warranty Extensions' started by OishiiJPN, Feb 10, 2014.

  1. OishiiJPN

    OishiiJPN Administrator

    As a Toyota Owner, there are times when you run across a problem with your vehicle and wondered if the condition is covered by a recall. You may have searched online forums or Goggled it and found other Toyota owners with the same vehicle and condition. You thought, “Certainly, since there are quite a few of these concerns, Toyota must be doing something to help out!?”.

    More often than not, Toyota is doing something and the remedy will fall into one of the following categories, a LSC (Limited Service Campaign), SSC (Special Service Campaign), CSP (Customer Support Program) or a Recall.

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    What is the difference between a LSC, SSC, CSP and a Recall?

    The first two (LSC,SSC) are Service Campaigns where repairs are voluntarily made for customer satisfaction. A SSC does not have a time or mileage limitation while a LSC does have a time limit or mileage limit.

    A CSP (Customer Support Program) also known as a “Warranty Enhancement” is where Toyota will extend the warranty coverage period on a certain component or components. The covered component must be shown to fail under the exact conditions described in order to qualify for the enhancement.

    A Recall is mandated by Federal Regulations. Mandatory recalls fall into two categories: Safety and Emissions.

    The National Highway Traffic Safety Administration (NHSTA) administers safety investigations while the U.S. Environmental Protection Agency (EPA) and the California Air Resources Board (CARB) administer emissions recalls.

    If a vehicle is covered by any Service Campaign, Warranty Enhancement or Recall, a letter will be sent to the registered owner by first class mail. You can also contact your local Toyota Dealer or check with Toyota on their website using your vehicles VIN number. Here is a link to the website…. http://www.toyota.com/owners/web/pages/resources/recalls
     
  2. DLVARBLE2001

    DLVARBLE2001 Guest

    would like to know difference between enhancement warranty and extended warranty.

    What is a warranty advancement and how does it differ from a regular warranty for your vehicle?
     
  3. OishiiJPN

    OishiiJPN Administrator

    would like to know difference between enhancement warranty and extended warranty
    A "Warranty Enhancement" is a term that Toyota uses to say that a specific vehicle item, like say a sun visor, was issued a warranty period longer than what is normally issued.

    Take the Camry Visor ZTT warranty enhancement, the normal warranty on that part is 3 year/36,000 miles but because so many customers where having issues with them falling down, Toyota issues a warranty enhancement that gave customers 7 years from the Date of First Use (DOFU) to get them replaced under warranty if they had this visor failing concern. Please note that this was not a Recall.

    An "Extended Warranty" (not to be confused with a warranty extension or warranty enhancement) is what a customer would purchase (a protection contract) from a third party vendor. These are usually purchased when you buy the vehicle from the Dealer.
    Here is a great article about these Extended Warranty Contracts from Consumer Reports.

    The confusion most people have with these terms is that they get used interchangeably.

    Recall=
    Issued by NHTSA, the EPA or California Air Resources Board (CARB)

    Warranty Extension, Warranty Enhancement, Limited Service Campaign (LSC), Customer Support Program (CSP), Special Service Campaign (SSC)= Issued by Toyota

    Extended Warranty= a contracted purchased by a vehicle owner usually at the time of purchase from a third party


     

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