Okay I'm kinda new posting on these threads.I posted sometime ago, and this is an update. Accidentally quoted by accident. Coincidentally there is some relevance to my situation. I took my car (2007 Scion TC) in back in June for the 2nd oil consumption test. It passed the 1st one which sort of surprised me. But the 1st test was done during a short period of time that I wasn't making my 2-3 times per week trip an hour away to athletic practice. At any rate, the 2nd test was done during periods of intensive driving. Also prior to the 2nd test, they found oil around the head gasket seal or somewhere thereabouts and said I needed to have this done 1st before executing a 2nd test. This to the tune of $750. I have read in other parts along the thread that this has happened to others. So back to the present. The 2nd test was an abysmal fail. They told me they'd give me a call in about a month which went by with no call. I called towards the end of July and they said not much longer and the reason for the wait was that they had quite few of these jobs to do, maybe a couple weeks. Time goes by, no call. It thought maybe they'd tried to mail me or I missed a call or something. So fast forward to the beginning of October and they finally set up me up for October 26th to come in - after I called them again. They said 3-4 weeks and put me in a nice Camry XLE which I love! So, we'll see how long it takes. I've read in places that people waited a really long time for their repairs, so I won't be surprised if my parts are on back order. Hopefully it'll be the end of 15 QUARTS OF OIL BETWEEN OIL CHANGES! -I'm not kidding about that.
I read some posts on this site where the service department was downright rude or deceitful. Jim White Toyota here in Toledo has been fairly easy to deal with, but not all that great either. Starting out I asked the service guy if they'd seen and/or have done a lot of repairs. He originally said, "nah we haven't done a lot these repairs or seen a lot of consumption." After I found out that they can do a 2nd test and asked about it, they said, that there was no 2nd test. I went back a couple months later and told them I read the service bulletin and that time the guy acquiesced and said it had not been 6 months yet. So overall, there's been resistance and deception behavior to a point. Maybe some dealers just aren't that informed or have poor bedside manner or both. Who knows. I'm just happy that my car will be fixed and I'm not stuck with an oil-a-holic car.