Please let us know what they said. I went through the same exact thing. The reps were super sweet and helpful and my case was sent to the special inquiry team too. That special team then contacted me and said that I was not eligible for the frame replacement because that limited service campaign expired--even though I submitted pictures and a full report from the Toyota Service Center. I really hope you have better luck and can share with us any advice that helped your case. Thanks!Today I called Toyota's customer service and the rep was very helpful. I will be contacted by a special inquiry team by Friday or Monday the latest. I will update as soon as I get an answer.