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2001-2004 Toyota Sequoia Rust Corrosion on Frame Condition LSC CSD

Discussion in 'Warranty Extensions' started by OishiiJPN, Feb 10, 2014.

  1. MichelleC

    MichelleC Guest

    Please let us know what they said. I went through the same exact thing. The reps were super sweet and helpful and my case was sent to the special inquiry team too. That special team then contacted me and said that I was not eligible for the frame replacement because that limited service campaign expired--even though I submitted pictures and a full report from the Toyota Service Center. I really hope you have better luck and can share with us any advice that helped your case. Thanks!
     
  2. shuiab

    shuiab Guest

    I just got off the phone with the inquiry team for my case. I went through the same exact events you had experienced. The initial rep i spoke to forwarded my case further and i received a call this morning. Unfortunately they couldn't do anything! I even asked the rep if you guys are aware that there are forums filled with customers who have this exact issue and she acknowledged that it exists! Her line repeatedly was "At this time Toyota does not have a recall program for my VIN #." Its utterly frustrating to know they are aware but nothing can be done. I am so fed up!
     
  3. MichelleC

    MichelleC Guest

    UGGH! I am so sorry. It is extremely frustrating. I just finished filing a case with the Federal Trade Commission and yesterday I spoke with someone at the National Highways Safety Administration. He said there were 68 filed cases against Toyota for the rusted frame issue. It seems (as I've seen in this thread) that there are a lot more than 68. I wish everyone would file with FTC and NHSA because those two organizations can investigate and force a recall. Both are very easy and quick to fill out.

    https://www.ftc.gov/ Click on "other" then "car"
    https://www-odi.nhtsa.dot.gov/VehicleComplaint/
     
  4. shuiab

    shuiab Guest

    Michelle,
    I just filed a complaint to both websites. I hope as many sequoia owners as possible take some kind of action to raise awareness to this issue so that we can get our cars fixed. Please anyone who reads these threads call Toyota customer service file complaints to these websites, lets hope for the best!
    https://www.ftc.gov/ Click on "other" then "car"
    https://www-odi.nhtsa.dot.gov/VehicleComplaint/
    Toyota customer service 1800 331 4331 *have VIN # ready
     
  5. MichelleC

    MichelleC Guest

    Thanks! That's great! Maybe if we keep calling and bugging Toyota too. That's my next step...I'm going to keep calling Toyota, FTC, and NHTSA to see what the status is. I hate to be a pest but as the saying goes, "the squeaky wheel gets the grease." Plus, it's not something I can easily forget about--I have a very large reminder that is just sitting in my driveway, that I can't use, costing me money. Let's keep out fingers crossed...
     
  6. Guest

    Guest Guest

    Submitted a report to the NHTSA against 2004 Sequoia. Stabilizer bar/mount rusted from frame. Frame has a large hole where from stab bar should be welded to frame. Also contacted Toyota, but obviously don't expect them to do the correct thing, based on others responses. Hope NHTSA forces Toyota to correct the problem and make it right with current owners. Vehicle is unsafe. Should not be driven and can't be sold without disclosing, thus worth very little. Thanks Toyota.
     

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