I just got off the phone with the inquiry team for my case. I went through the same exact events you had experienced. The initial rep i spoke to forwarded my case further and i received a call this morning. Unfortunately they couldn't do anything! I even asked the rep if you guys are aware that there are forums filled with customers who have this exact issue and she acknowledged that it exists! Her line repeatedly was "At this time Toyota does not have a recall program for my VIN #." Its utterly frustrating to know they are aware but nothing can be done. I am so fed up!
Anything ever come of your frame rust issue?I am added to the list. 2002 Sequoia with 178,000 miles. Extensive frame rust.
Okay Folks....I am going to do it. Take Toyota to small claims court for not notifying me of the LSC for my 2001 Sequoia. I have tried to resolve this issue with Toyota via their customer service staff by submitting several cases over the past 12 months. After being told the 7/31/2014 deadline had passed, and there was nothing more they were willing to do, I have few other options. To rub salt into the wound, while at my local Toyota dealership for parts (for another Toyota - I have owned 12) I was discussing my experiences with a dealership Service Center employee. He did not understand why I was told that Toyota would not do anything. He said they currently had two (2) frames in the dealership to repair two vehicles under the campaign. That was 20+ months AFTER the campaign officially ended. When I asked why they could not help me, he simply said "I must not have gone far enough up the food chain" to get action. That was the push I needed to try to resolve this via legal action. I filed my small claim case that same day.
Now that I have a court date scheduled, I would like to have one or two names of other owners who also did not get a notice of the LSC. I see Miriam Reilly added her complete name above. Would any others be willing to do the same? I promise it will only be used to add credibility to my claim, that others have experienced the same. Even some that purchased the vehicles new (which I did not). BTW....I also had a 2001 Tacoma and DID receive the notices for that vehicle....just not the Sequoia.
It seems Toyota will admit that there are problems with the frame, but believes I have no case because they have some evidence that they "mailed" the notice letters and a statute of limitations is in place. They don't seem to care if "we" ever received the letters, just that they mailed them. Sounds a lot like the "check is in the mail" to me.
Wish me luck. We all may benefit if I win. Any names that could help the cause will be appreciated.
Thanks
Will Hager
Okay Folks....I am going to do it. Take Toyota to small claims court for not notifying me of the LSC for my 2001 Sequoia. I have tried to resolve this issue with Toyota via their customer service staff by submitting several cases over the past 12 months. After being told the 7/31/2014 deadline had passed, and there was nothing more they were willing to do, I have few other options. To rub salt into the wound, while at my local Toyota dealership for parts (for another Toyota - I have owned 12) I was discussing my experiences with a dealership Service Center employee. He did not understand why I was told that Toyota would not do anything. He said they currently had two (2) frames in the dealership to repair two vehicles under the campaign. That was 20+ months AFTER the campaign officially ended. When I asked why they could not help me, he simply said "I must not have gone far enough up the food chain" to get action. That was the push I needed to try to resolve this via legal action. I filed my small claim case that same day.
Now that I have a court date scheduled, I would like to have one or two names of other owners who also did not get a notice of the LSC. I see Miriam Reilly added her complete name above. Would any others be willing to do the same? I promise it will only be used to add credibility to my claim, that others have experienced the same. Even some that purchased the vehicles new (which I did not). BTW....I also had a 2001 Tacoma and DID receive the notices for that vehicle....just not the Sequoia.
It seems Toyota will admit that there are problems with the frame, but believes I have no case because they have some evidence that they "mailed" the notice letters and a statute of limitations is in place. They don't seem to care if "we" ever received the letters, just that they mailed them. Sounds a lot like the "check is in the mail" to me.
Wish me luck. We all may benefit if I win. Any names that could help the cause will be appreciated.
Thanks
Will Hager
Will,
Even though I received notice and had the recall done you can use my name. I believe Toyota has made a name for there selves and wants to say that they make safe economical cars that last a long time but they dropped the ball on Toyota Sequoias and Tacoma’s for that year. Even with the recall done for anticorrosve material being put on my vehicle I believe that they sprayed over rust for my vehicle. Please use my name. Ofelia Nieto.
Ofelia Nieto
Hello Everyone,
I have a 2003 Sequoia that just turned 100k miles last month, is in great shape and everyone that sees it thinks is brand new... well, not so much... my wife found a rusted out hole just above the back passenger side wheel, after doing a deeper look at it we saw that the whole frame is rotted out. I had the 2014 recall check and all the dealer told me is that they needed to do a coating in the undercarriage to prevent rust from the salt that is spread in Massachusetts after every snowfall and all they did was just the coating and never mentioned anything about the possibility of having the frame replaced.
After reading all 5 pages of posts in details i realize that there is nothing we can do to have this issue fixed by Toyota, so tomorrow I am contacting my attorney to see what it takes to start a class action law suit and would like as many names and information as possible to start the process.
I see that a lot of you guys have placed you names but i believe we will need more info from you all.
if anyone interested could send me your email and contact information I will have my attorney contact you guys to gather any additional information necessary.
hope to hear from as many of you as possible.
Hello Everyone,
I have a 2003 Sequoia that just turned 100k miles last month, is in great shape and everyone that sees it thinks is brand new... well, not so much... my wife found a rusted out hole just above the back passenger side wheel, after doing a deeper look at it we saw that the whole frame is rotted out. I had the 2014 recall check and all the dealer told me is that they needed to do a coating in the undercarriage to prevent rust from the salt that is spread in Massachusetts after every snowfall and all they did was just the coating and never mentioned anything about the possibility of having the frame replaced.
After reading all 5 pages of posts in details i realize that there is nothing we can do to have this issue fixed by Toyota, so tomorrow I am contacting my attorney to see what it takes to start a class action law suit and would like as many names and information as possible to start the process.
I see that a lot of you guys have placed you names but i believe we will need more info from you all.
if anyone interested could send me your email and contact information I will have my attorney contact you guys to gather any additional information necessary.
hope to hear from as many of you as possible.