In a continuing efforts to assure the best in customer satisfaction, Toyota is enhancing its Tacoma Customer Support Program (CSP) and introducing an additional phase of the program to include 2001-2004 Tacoma models. This additional phase of the program contains specific inspection and repair procedures depending on Model Year and location of the vehicle; these procedures may include Frame Replacement (“FR”).
The first customer letters to 2001-2004 Tacoma owners will be mailed out starting mid-December, 2008 and will continue on a rolling basis. This letter asks the customer to come in for an inspection if their vehicle is registered in the “Severe Cold Climate States” listed. For all other states, the letter advises that, unless the vehicle’s frame is perforated, the customer does not need to take any action at this time and to place the letter with their Owner’s Manual and store in glove box.
What is Toyota going to do?
Although the vehicle’s frame is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000
miles (whichever comes first), to assure customers that we stand behind our product, we will extend the
warranty coverage, to a total of fifteen years/unlimited mileage, on the vehicle’s frame for this specific
condition, subject to the terms and conditions that are outlined in the Owner Letter.