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2004-2009 Toyota Prius Combination Meter Warranty Extension ZTV

Discussion in 'Warranty Extensions' started by OishiiJPN, Jan 22, 2014.

  1. OishiiJPN

    OishiiJPN Administrator


    WARRANTY ENHANCEMENT PROGRAM (ZTV): WARRANTY EXTENSION FOR COMBINATION METER ON CERTAIN 2004-2009 MY PRIUS VEHICLES


    Background

    "Toyota has received a limited number of reports from high mileage 2004 to certain 2009 model year Prius vehicles regarding the Instrument Panel Combination Meter not illuminating when the vehicle's ignition is turned "ON". This condition may occur in certain cold weather conditions and is identified during vehicle start-up."

    The warranty enhancement covers this failure for a period of the longer of 9 years from date of first use (DOFU) (no mileage limit) or before September 30, 2013 (which ever is longer for the condition described).


    If a customer has previously paid for the repair or replacement of the Sun Visor Assembly and/or Sun Visor Bracket to address the condition described above, please have them mail a copy of the repair order, proof-of-payment, and proof-ofownership to the following address for reimbursement consideration:

    Toyota Motor Sales, U.S.A., Inc.
    Customer Experience Center, WC10
    19001 South Western Avenue
    Torrance, CA 90509
    The customer name, address, and telephone number(s) should be included in the request. The customer should allow 4-6 weeks for processing.

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  2. Leeda Safa

    Leeda Safa New Member

    I am a little confused on if this warranty extension is valid for my 2004 Toyota prius. Is it valid or has it expired? Is there a current one? I need my combination meter replaced. Thank you.
     
  3. Leeda Safa

    Leeda Safa New Member

    My DOFU was spring of 2016, but I can assume that DOFU is referring to the year of the car? Is this correct?
     
    OishiiJPN likes this.
  4. Leeda Safa

    Leeda Safa New Member

    Hoping that toyota has released a solution to the dangerous and non-consumer related problem related to the failing Combination Meter, can anyone confirm if there is a new Extended Warranty or possible recal on this? The previous ext. Warranty was only good for 9 years from date of first use which did not help many drivers. Super negligent and ripe situation for class action lawsuits not to mention many potentially fatal accidents on the roads. :(
     
  5. OishiiJPN

    OishiiJPN Administrator

    No, the DOFU is the date of first use. In other words, the original date a customer purchased the vehilce from a Toyota Dealer.
     
  6. Brad

    Brad Guest

    THERE'S NO EXTENSION AND TOYOTA WON'T HELP.. I TRIED AND WAS TOLD ALL DEALS EXPIRED AND TO HELP ONE WOULD MEAN THEY'D HAVE TO HELP ALL...
    WE'RE ON OUR OWN..NICE HUH?
     
  7. KNH

    KNH Guest

    Same here, I missed by a year. it's the reason I will never buy a Toyota again, their customer service is terrible.
     
  8. KNH

    KNH Guest

    I'm guessing most of the problems are just after the 9 years, calculated to guarantee fixing the problem to as few people as possible. It's about $800 to replace, why would they want to do it for free when the can put a stop date. Mine went out at 40,000 miles even though I've had it 10 years.
    .
     
  9. KNH

    KNH Guest

    What's sad is Toyota used to rank at the top of best customer service.
     
  10. Christina

    Christina Guest

    I am currently having this issue and o had complained to Toyota once befor when I had my Ans system replaced I was told they could not find a problem because they could not recreate because mine would randomly go out and that I needed a new 12v bought a new 12 v and a few days later it went out this was like a year later so took it Toyota was told a different price to find out it was 797 to replaced was told 464 would be the price first so they discounted a little because of their mistake so I said ok well it needs to be done so said go ahead with it they told me a week I am now a month in they still have no idea when my part will be there they say the cannot reach the vendor to confirm the eta and this I my families only car ok so I've rented a car for a month which has been about 1100 bucks and now I can no longer afford to do so so I ask can I take my car until the part comes they tell me it is a safety issues and legal issue because if the mileage not being counted which amazes me it wasn't to much of a safety issue to recall it so I ask about possible getting a loaner car since this is not my mistake I was told a week which is now a month he told me he has to see if that is available I have had the worst experience with this considering I could take mine out send it into a repair vendor and they would have it back to me in a week but the actual dealership of my car cannot even give me a date now my car will be done I have already waited a month with no information on wither I will have to wait another or three till the part comes so messed up ans mt warranty just ended four months before this
     
    Lewis likes this.
  11. Lewis

    Lewis Moderator Staff Member

    Please contact Toyota Directly and let them know what is going on. They should've supplied you with a rental car since the cluster went on backorder.

    Read here...

    Q6a: Why does the replacement of the combination meter take approximately 3 days?
    Q6a: The dealer will need to order a new combination meter from the supplier with the current mileage pre-programmed. To ensure the combination meter and vehicle mileage are the same the vehicle cannot be driven while the dealership is waiting for the new combination meter. Toyota will provide a rental while the vehicle is being repaired.

    You have spent $1,000 that you didn't need too... :mad:
     

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