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Toyota Recall Letter to Customers
Toyota Recall Letter to Customers #2
The original remedy for Safety Recall A9E launched in Mid-April, 2010, included certain 2004 to 2011 Model Year Sienna 2WD vehicles equipped with a spare tire. This Safety Recall was conducted to address excessive corrosion of the spare tire carrier assembly cable. Toyota will be re-notifying all owners of 2004 through certain 2011 model year Sienna (2WD) vehicles covered by Safety Recall A9E to return to the dealership for an improved remedy procedure. Additionally, Toyota will also notify owners of certain 2011 Model Year Sienna (2WD) vehicles not included in Safety Recall A9E that their spare tire carrier requires replacement. Model Year 1998-2003 Sienna models also included in recall A9E have the spare tire carrier in a different location and are not included in this new action.
Toyota has received reports indicating that some vehicles experienced symptoms of the recalled condition after being inspected or repaired. Due to the variation in the placement of the light-weight, foam water splash protector which is installed in front of the spare tire carrier or loss of the protector during normal usage, water splashed rearward with high concentrations of road salt can reach the spare tire carrier and corrode the spare tire carrier assembly cable. In limited instances, the spare tire stowed under the floor may become separated from the spare tire carrier and become a road hazard that could cause a vehicle crash. Based upon this information, Toyota has revised the inspection and remedy procedures. To ensure all vehicles receive the proper remedy, Toyota is requesting all owners of affected vehicles in Severe Cold Climate States to return to the dealership. Toyota dealers will be requested to replace the
entire Spare Tire Carrier with an improved one. This replacement will be performed at NO CHARGE to the customer.