2005-2010 Toyota Tacoma Rust Corrosion on Frame Condition Warranty Extension ZH6

OishiiJPN

Moderator
Staff member

Subject:
Warranty Enhancement Program ZH6
2005-2010 Model Year Tacoma Extension of Warranty Coverage for Frame Corrosion


In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Warranty Enhancement Program to extend the warranty coverage for Frame Corrosion on certain 2005-2010 model year Tacoma vehicles.

On May 21, 2017, a settlement of claims in a class action lawsuit involving 2005-2010 Toyota Tacoma vehicles regarding frame corrosion was approved. This finally approved class action settlement includes inspection of the customers frame, and if the frames meet or exceed the Rust Perforation Standard based on the court ordered inspection criteria, the frame will be replaced at no cost to the customer. Toyota is currently preparing parts for frame replacement.

This settlement will also include CRC (Corrosion Resistant Compound) application. Toyota is currently preparing parts for CRC application process. Once available, CRC application will be covered under a separate Limited Service Campaign (LSC), and will only be available for vehicles registered in Cold Climate States that pass frame inspection criteria and did not:


  • Previously have the frame replaced and/or
  • Previously had the frame sprayed with CRC under any previous campaign

Background:
Toyota has received reports that certain 2005-2010 model year Tacoma vehicles operated in specific Cold Climate States ( District of Columbia, CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI and WV) with road salt usage may exhibit more than normal corrosion to the vehicles frame.

Toyota investigated these reports and determined that the frames in some vehicles may not corrosion resistant protection sufficient for use in these areas.

This combined with prolonged exposure to road salts and other environmental factors, may contribute to the development of more than normal rust in the frame of some vehicles.

This condition is unrelated to and separate from normal surface rust which is commonly found on metallic surfaces after some years of usage and/or exposure to the environment.


Warranty Enhancement Programs (WEP) Details:
This Warranty Enhancement Program provides enhanced coverage to the vehicles "New Vehicle Limited Warranty" as it applies to frame corrosion. The specific condition covered by this program is rust that satisfies the Rust Perforation Standards as per the Settlement Agreement. If the condition is verified, the vehicle, the vehicle will be repaired with a new frame under the terms of this Warranty Enhancement Program.
  • The coverage offers the later of 12 years from the Date of First Use (DOFU) or one year from the date of Final Approval. (5/21/2017)

Warranty Enhancement Coverage:

If a customer believes their vehicle has been operated in cold climate regions of the United States where high road salt is frequently used and/or a customer is concerned that their vehicles frame has more than normal corrosion, Toyota Dealerships are requested to inspect the vehicles frame for corrosion using the Court ordered frame inspection and replacement protocol.

Based upon the results of the inspection, Dealerships are requested to do one of the following at no charge to the vehicle owner:
  • For warm climate states, if the vehicles frame passes inspection, no further action is required
  • For Cold Climate States ( District of Columbia, CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI and WV), if the vehicles frames passes Toyota's Inspection, the vehicle may be eligible to have Corrosion Resistant Compound (CRC) protection applied. This will be applied under a separate Limited Service Campaign (LSC)
  • For all states and territories, if the vehicles frame meets or exceeds the standard for frame replacement, the frame will be replaced at no charge to the customer.
Covered Vehicles:
There are approximately 887,000 vehicles covered by this Warranty Enhancement Program.

Owner Letter and Mailing Date:
Toyota will begin to notify customers in August 2017 and will be mailed over several months.
 
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jgreen367

Guest
I just had the frame replaced on my 2006 Toyota Tacoma, I've had the truck for about 8 days and we only drove it a couple times short distances. On our first extended trip we lost our brakes on the highway, luckily no one was hurt.

I made my way to a gas station and the brake fluid reserve was nearly empty, after filling it up, we still had no pressure on the brakes. Fortunately the Toyota dealer where we first purchased the truck 9 years ago was minutes away.

They pressurized the bake lines and found no leaks, which is odd given that the reserve was empty. Their diagnosis was that the master cylinder needs to be replaced.

The dealership where the frame work was done is refusing to pay for the repair.

Who can I talk to, to help resolve this issue?
 

tracee79

New Member
I have a 2006 Tacoma brought to the west coast from a cold winter state. I am just learning about the class action for the frame, but my time has expired. The dealership claims there are no holes greater than 10mm. Am I able to get this rusty frame coated by Toyota now? The dealerships have played dumb with me.
 

tracee79

New Member
I just had the frame replaced on my 2006 Toyota Tacoma, I've had the truck for about 8 days and we only drove it a couple times short distances. On our first extended trip we lost our brakes on the highway, luckily no one was hurt.

I made my way to a gas station and the brake fluid reserve was nearly empty, after filling it up, we still had no pressure on the brakes. Fortunately the Toyota dealer where we first purchased the truck 9 years ago was minutes away.

They pressurized the bake lines and found no leaks, which is odd given that the reserve was empty. Their diagnosis was that the master cylinder needs to be replaced.

The dealership where the frame work was done is refusing to pay for the repair.

Who can I talk to, to help resolve this issue?
Did you ever find out what to do? OMG, this is awful.
 
B

bettina

Guest
I have a 2006 Tacoma brought to the west coast from a cold winter state. I am just learning about the class action for the frame, but my time has expired. The dealership claims there are no holes greater than 10mm. Am I able to get this rusty frame coated by Toyota now? The dealerships have played dumb with me.
 
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bettina

Guest
I also found out in may and they wont do anything about replacing it . they claimed they had no way of notifying me because this was the first time since I bought it that it was at a Toyota dealership. my car has been registered in my name foe 5 years why did they not notify me???
 
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Jgeen367

Guest
Did you ever find out what to do? OMG, this is awful.
I called the dealer who made the initial repair, eventually spoke with a manager and they agreed to pay for the repair to the brakes which was performed by a second Toyota dealer. But the story does not end there. Now 4 months later I received an email that the initial dealer is refusing to pay the second dealer, and they are coming to me for the payment.
 

tracee79

New Member
I called the dealer who made the initial repair, eventually spoke with a manager and they agreed to pay for the repair to the brakes which was performed by a second Toyota dealer. But the story does not end there. Now 4 months later I received an email that the initial dealer is refusing to pay the second dealer, and they are coming to me for the payment.
Sorry my responses are so late. What ever happened in your situation?
 
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Jgreen376

Guest
I was on vacation, told them I had proof of a zero charge and to check their records. Also gave them them the name of the manager I spoke with and never heard back again. All in all they did the right thing. Albeit with a little pushback.
 

tracee79

New Member
I sure hope your vacation was a good one. Glad to know it all worked out. Wow. I am taking my truck in next week, and I found a small hole on the frame. I'm assuming this will allow a new frame. Do they give me time to buy parts like shocks, extended brake lines, rear bumper? I am completely confused at what happens when the bolts all have to be broken off to work on it. What am I responsible for in terms of charges? Thank you.
 
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OishiiJPN

Moderator
Staff member
I sure hope your vacation was a good one. Glad to know it all worked out. Wow. I am taking my truck in next week, and I found a small hole on the frame. I'm assuming this will allow a new frame. Do they give me time to buy parts like shocks, extended brake lines, rear bumper? I am completely confused at what happens when the bolts all have to be broken off to work on it. What am I responsible for in terms of charges? Thank you.
The perforation (hole) has to be 10mm or larger to qualify for the frame replacement. Is your frame hole 10mm or larger? If not, then wait till it is.
 
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Echo

Guest
I have a 2006 Tacoma brought to the west coast from a cold winter state. I am just learning about the class action for the frame, but my time has expired. The dealership claims there are no holes greater than 10mm. Am I able to get this rusty frame coated by Toyota now? The dealerships have played dumb with me.
 
E

Echo

Guest
I sure hope your vacation was a good one. Glad to know it all worked out. Wow. I am taking my truck in next week, and I found a small hole on the frame. I'm assuming this will allow a new frame. Do they give me time to buy parts like shocks, extended brake lines, rear bumper? I am completely confused at what happens when the bolts all have to be broken off to work on it. What am I responsible for in terms of charges? Thank you.
Suppose to be totally free. They replace the frame and brake lines and anything that they break while doing it. At least thats what it sounded like to me. They just took my truck today. Said the found hole took pics and are sending pics in to toyota for approval.
 

tracee79

New Member
Suppose to be totally free. They replace the frame and brake lines and anything that they break while doing it. At least thats what it sounded like to me. They just took my truck today. Said the found hole took pics and are sending pics in to toyota for approval.
I sure hope you see this. I have my truck in at the dealership. I need that exact doc that states if they break a part, it's replaced for free. Do you know it which doc it is? The dealership is jerking me around. Thanks you.
 
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Jjb 81

Guest
I just had it inspected never got any notic Toyota said it won’t cover it what can I do
 
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