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2005-2011 Toyota Tacoma Propeller Shaft Universal Joints Warranty Extension ZH2

Discussion in 'Warranty Extensions' started by OishiiJPN, Dec 7, 2017.

  1. OishiiJPN

    OishiiJPN Moderator Staff Member

    Warranty Enhancement Letter ZH2

    Subject: Customer Support Program ZH2
    Certain 2005 – 2011 Model Year Tacoma
    Coverage for Propeller Shaft Universal Joints

    In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to provide coverage for Propeller Shaft Universal Joints on certain 2005 – 2011 model year Tacoma vehicles.

    Background:
    Toyota has received a number of reports regarding Propeller Shaft Universal Joints on certain 2005 – 2011 model year Tacoma vehicles. In these reports, customers have indicated that there is a drivetrain vibration and/or drivetrain noise. If the vehicle continues to be driven with the aforementioned condition, there is risk of severe damage to the propeller shaft.

    Although the Propeller Shaft Universal Joints are covered by Toyota’s Powertrain Limited Warranty for 5 years or 60,000 miles (whichever occurs first), we at Toyota care about the customers’ ownership experience. Toyota is now providing coverage for repairs related to this condition.

    Customer Support Program Details:
    This Customer Support Program provides coverage as it applies to the Propeller Shaft Universal Joints. The specific
    condition covered by this program is a drivetrain vibration and/or drivetrain noise.

    If the vehicle continues to be driven with the aforementioned condition, there is risk of severe damage to the propeller shaft. If the condition is verified, the vehicle will be repaired with new Propeller Shaft Universal Joint(s) under the terms of this Customer Support Program. In limited instances the Propeller Shaft Assembly may be replaced if damaged due to the universal joint condition described above.
    The Primary Coverage will be offered until April 30, 2019, regardless of mileage.

    After the Primary Coverage, the Secondary Coverage is applicable for 12 years from the date of first use, regardless of mileage.

    Technical instructions for this Customer Support Program can be found in TSB 0302-17 Revision 1

    This coverage is for work performed at an authorized Toyota dealer only. It is subject to the same terms and conditions set forth in the New Vehicle Limited Warranty Section of the Owner’s Warranty Information booklet. For example, damage from abuse, an accident, theft and/or vandalism is not covered.
    Covered Vehicles:
    There are approximately 894,700 vehicles covered by this Customer Support Program. Approximately 12,300 vehicles involved in this Customer Support Program were distributed to Puerto Rico.

    Owner Letter Mailing Date:
    Toyota will send owner notifications by first class mail (in phases consistent with parts availability and repair capacity) starting in early November, 2017, advising owners of this Customer Support Program.


     
  2. Who do I contact about this?
     
    Lewis likes this.
  3. OishiiJPN

    OishiiJPN Moderator Staff Member

    Take it into your local Toyota Dealer.
     
  4. Lewis

    Lewis Moderator Staff Member

    Our shop has been changing these all week... Just stop in and your Dealer should take care of this repair for you.
     
  5. Mike durante

    Mike durante Guest

    Is it the whole drive shaft?
    I've had vibes since new
    Replaced u joints and center support bearing
    What's included
     
    Lewis likes this.
  6. Lewis

    Lewis Moderator Staff Member

    It depends on what is needed to fix your concern and based on the inspection. It would be either all new U joints (center support bearing is not included in this repair) or a whole new driveshaft (which would come with a new center bearing if it has one).

    This is of course assuming that the cause of your vibration is indeed the driveshaft and not something else.
     
  7. Shorerunner

    Shorerunner Guest

    Toyota Canada is screwing people that have lifted their trucks by refusing to do the necessary repairs. I would like to know how many people this affects so we can start a protest against Toyota.
     
  8. Dirt Spackle

    Dirt Spackle Guest

  9. 78bullshark

    78bullshark Guest

    My truck is being denied service because bad U-joints that I replaced (out of pocket) a year ago. Caused excessive vibration in drive terrain and today my truck has "excessive play at Center Support" Toyota is telling me they will not cover the Center Support and New U-Joints because mine look fine.
    Center Support will inevitably fail because of the previous bad U-Joints I had from toyota.
    Also the replacement parts I used were OEM so if the originals were bad the replaced parts are probably bad also (since I ordered before this ZH2 Program). Which means ultimately I will have to pay (out of pocket) for U Joints Twice and Center Support Once only because the timing of my U Joint Failure was off.
     
  10. Is Toyota making people pay for replacing the U-joints? They're calling it a warranty enhancement.

     
  11. Lewis

    Lewis Moderator Staff Member

    No, the replacement of this (parts and labor) is free, covered by Toyota’s warranty extension.
     
  12. nothappy

    nothappy Guest

    Heard the noise and found this thread. Toyota did their inspection and said the U joints were fine and the noise was from the left front wheel bearing and would cost me $1100. The service guy said it took a lot of labor to press out the bearing, blah blah blah.

    I am no mechanic, but I can hear. The noise was most noticeable through the back window and went away at about 20 MPH.
    Once, when I was young and poor (VW Beatle), I heard the shriek of a failed wheel bearing, walked to a NAPA, walked back and replaced it on the side of the road.

    I am no mechanic but I am a google-fu master. A wheel bearing and hub assembly replacement for a 2010 Tacoma is a relatively cheap and simple job I could do myself,
    by the side of the road if necessary.

    Not a mechanic, but I have a phone. I called a nearby shop that said they could do both left and right for $800.
    Skeptical of the wheel bearing diagnosis, I took my truck to the shop so they could look at it. They called me later with the good news that they greased my U-joints and the noise is gone. No charge.

    The moral of the story is that in my humble opinion, Toyota should do a bit more to make sure their dealers are competent and honest. One or the other, maybe both, seemed to be lacking.
     

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