2006-2007 Toyota Highlander, 2004-2009 Prius Brake Actuator Warranty Extension ZG1

AthensGAPrius

New Member
Salvage Title- some owners have been turned down for the ZG1 because of the status of their title. Moderator input? is there fine print you can direct us to that mentions that?
 

MG

Moderator
Salvage Title- some owners have been turned down for the ZG1 because of the status of their title. Moderator input? is there fine print you can direct us to that mentions that?
I wouldn't think so but let me forward this to Lewis, if he hasn't seen it already.
 

Lewis

Moderator
Staff member
Salvage Title- some owners have been turned down for the ZG1 because of the status of their title. Moderator input? is there fine print you can direct us to that mentions that?
I can tell you at the Dealer where I work, if the vehicle has a Salvage/Rebuilt title that we will not perform an warranty extension on it. It's the same for the 3/36,000 or 5/60,000. Once its been "totaled", the manufacture standing behind any factory warranty is void. Reading links below...

When You Cannot Get Warranty for a Rebuilt Vehicle

Does a salvage title automatically void the warranty?

There's a reason people avoid these cars. The depreciation value, cannot obtain insurance or if you can it's at a much higher cost, they cannot be titled, cannot get it financed etc. Now there are unscrupulous people who do buy these cars to rebuild them in order to resell to unsuspecting buyers. These are the ones who get mad at the Dealer when we say no to a repair under a warranty extension policy. These policy adjustments are done for customer satisfaction reasons and not for people who want to flip cars for profit.

5 reasons to avoid salvage-title cars
 
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MKMK

Guest
Hi.
I own 2010 prius and I recently got abs, vcs, park and (!) lights on.
I scanned and it was C1391 error, abnormal leak in accumulator.

I then found this thread and wondering if 2010 is also under secondary warranty or not.

Can anyone help me to find a letter from Toyota if there is on?

Thanx in advance.
 
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Justin Doty

Guest
Any idea how these issues are reported to Toyota? I have a 2010 experiencing the exact same issues, but it's not covered under the warranty extension letter. I already called 1-800-331-4331 but was just informed that my car is not covered under warranty for this issue.
 
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Sue Allred

Guest
We had an error message "VSC Warning", I think, come up on our 2006 Highlander Hybrid recently. Then it wouldn't start. Hubs did some research and ended up replacing the battery. At about the same time, an occasional thumping noise would occur when the brakes were depressed - moving or not. The only way to get it to stop is to release the brake completely.

Suspecting that it was an ABS issue and not the brakes themselves, we took it to our mechanic who reluctantly told us we had to take it to the dealer as they were unable to get a reading off of the computer. At the dealership they told us that we most likely were covered by the Warranty Enhancement Program, but that they couldn't do anything without the codes. Said codes were wiped out when we replaced the battery. Dealership claims that the vehicle is still safe to drive.

The noise is getting worse and when even moderate braking (which I try to avoid as much as possible), it creates a jerky stop - almost like it would feel if the brake pads were pressing on an oval shaped brake drum, rather than a round one. Not to mention the thumping. The really loud thumping.

We are not able to afford the roughly $3000 repair on a vehicle with over 200,000 miles on it. But I don't want to be driving an unsafe vehicle waiting for the mysterious codes to appear.

Does anyone know how to make the codes come back? Has anyone else had this issue? A different mechanic recommended that we try taking it to a Lexus dealership.
 
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Sue Allred

Guest
An update on this post...

after a couple of calls to Toyota headquarters and more discussions with our local mechanic, we called another Toyota dealership about 25 minutes from our home. While we still had not seen the special code again, the sound was still terrible and we continued to hold our breath every time we had to do any hard braking. The new dealership had us bring it in, immediately knew what the problem was and how to fix it.

It was repaired under the "expanded warranty" with no question. Needless to say, we will be driving out of our way to use this other dealership and singing their praises to anyone who will listen.
 
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Didi Mulyadi

Guest

Subject:
Warranty Enhancement Program – ZG1
2006-2007 Model Year Highlander Hybrid &
2004-2009 Model Year Prius Vehicles
Extension of Warranty Coverage for Brake Actuator Assembly

In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Warranty Enhancement Program to extend the warranty coverage for the Brake Actuator Assembly on certain 2006-2007 MY Highlander Hybrid and Certain 2004-2009 MY Prius Vehicles. The ABS and VSC warning lights may be illuminated with codes C1391, C1252, C1253 and/or C1256 may be found in the ABS ECU.

Background:
In these vehicles, Toyota has received some reports where various brake system related warning lamps illuminate due to internal malfunctions of the Brake Actuator assembly. Although the Brake Actuator Assembly is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is now extending the warranty coverage for repairs related to internal malfunctions of the Brake Actuator Assembly.

Warranty Enhancement Program Details:
This Warranty Enhancement Program provides enhanced coverage to the vehicle’s “New Vehicle Limited Warranty” as it applies to the Brake Actuator Assembly. The specific condition covered by this program are repairs related to an internal malfunction of the Brake Actuator Assembly. If the condition is verified, the vehicle will be repaired with a new Brake Actuator Assembly at no charge under the terms of this Warranty Enhancement Program. See TSB 0032-16 Rev 1

• The Primary Coverage offers warranty enhancement until December 31, 2017, regardless of mileage.
• After the Primary Coverage end, the Secondary Coverage is applicable for 10 years from the date of first use, or 150,000 miles, whichever occurs first.

Owner Letter Mailing Date:
Toyota will begin to notify owners in late April, 2016 and will be mailed over several months.
There are approximately 736,000 Vehicles covered by this Warranty Enhancement Program.

Frequently Asked Questions

What is the condition?
In these vehicles, Toyota has received some reports where various brake system related warning lamps illuminate due to internal malfunctions of the Brake Actuator assembly. Although the Brake Actuator Assembly is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is now extending the warranty coverage for repairs related to internal malfunctions of the Brake Actuator Assembly.

What is Toyota going to do?
Owners of vehicles covered by this Warranty Enhancement Program will receive an owner letter via first class mail starting in late April, 2016. If the owner experiences the condition described above, they should contact their local authorized Toyota dealership for diagnosis. If the condition is verified, the dealer will replace the Brake Actuator Assembly with a new one at NO CHARGE to the customer under the terms and conditions of this warranty enhancement program.

What should an owner do if they experience this condition?
If an owner thinks that they have experienced the condition described in this Warranty Enhancement Program, they should contact their local Toyota dealer for appropriate diagnosis and repair. If the condition is verified as being in accordance with the terms of the warranty extension, the repair will be performed at no charge under the terms and conditions of this warranty enhancement program.

What if I previously paid for repairs related to this Warranty Enhancement Program?
Reimbursement consideration instructions will be provided in the owner letter.
Hi,
I just found out my car have this problem today. I m not the first owner of the car and I didn't get the letter regarding this semi recall. My car 2005 Prius just hit 256k recently. So what should I do? Thanks! My email is didimulyadi@gmail.com
 

MG

Moderator
Hi,
I just found out my car have this problem today. I m not the first owner of the car and I didn't get the letter regarding this semi recall. My car 2005 Prius just hit 256k recently. So what should I do? Thanks! My email is didimulyadi@gmail.com
Sorry to hear this and it looks like you missed it by 1 day. You can call Toyota but they are denying repairs at a 100% rate once you are passed the criteria set forth in the warranty extension.
 
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Didi Mulyadi

Guest
Sorry to hear this and it looks like you missed it by 1 day. You can call Toyota but they are denying repairs at a 100% rate once you are passed the criteria set forth in the warranty extension.
Thanks for the fast reply, I guess I m the unlucky one that didn't realize Prius have this problem. All this time I thought that sound behind the dashboard after I apply the brakes is the normal operation. Bummer. Look like I gonna break my bank fixing my Prius. If they announce this nation wide with news I would quickly send my car to dealer for repair. Can't even drive my car now with that beeping noise and limited braking.
 

Doug

New Member
I just had it replaced on my 2007 Highlander Hybrid. The dealer is now charging me for the repairs because it ended in 2017. I'm 20 days late. Do I have any recourse??? Also this problem arised after the local shop did an alignment, then all the warning lights came on the instrument panel. Are they related?
 
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Jeremy

Guest
I had the same issue on my 2006 Toyota Highlander occur this week. I never got the letter, but now it looks like I missed the Extended warranty by a month! You guys who found the thread before I did are lucky. The cost to repair is about $2500.
 
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BruceHara

Guest
I have a 2007 Prius and the BRAKE ABS (!) VSC and warning screeching sound just came on about February 12, 2018!
From what I'm reading, Toyota will not go beyond December 31, 2017 by even ONE DAY ?!!!
For a major SAFETY problem with design/manufacture of Toyota's braking system, repair should be done when ever it happens ! They should fix it FREE for continued customer loyalty and to protect their diminishing reputation as a builder SAFE, RELIABLE vehicles!
 

MG

Moderator
I have a 2007 Prius and the BRAKE ABS (!) VSC and warning screeching sound just came on about February 12, 2018!
From what I'm reading, Toyota will not go beyond December 31, 2017 by even ONE DAY ?!!!
For a major SAFETY problem with design/manufacture of Toyota's braking system, repair should be done when ever it happens ! They should fix it FREE for continued customer loyalty and to protect their diminishing reputation as a builder SAFE, RELIABLE vehicles!
It sounds like your Prius may qualify under the secondary coverage which is...

After the Primary Coverage end, the Secondary Coverage is applicable for 10 years from the date of first use, or 150,000 miles, whichever occurs first.

Did you check and see?
 
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Doug Roridrugez

Guest
I have a 2006 Highlander Hybrid with the VSC lights and everything showing up along with the click of death. I have 142k on odometer DO I QUALIFY FOR THIS ENHANCEMENT??? Secondary coverage??
 

Susan Smithb

New Member
I also have 2008 with a 1256 brake code with the voltage cutting out when the brake is applied. Toyota needs to extend the warranty to cover a few more years.
 
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Shelly L

Guest
Can someone post the address of Toyota USA that a person would use for a lawsuit? Toyota has several addresses and I need to get the right one....
Yes I'm suing them. Maybe more people should take them to court and they wouldn't get away with all the crap they do.
 

tracee79

New Member
Can someone post the address of Toyota USA that a person would use for a lawsuit? Toyota has several addresses and I need to get the right one....
Yes I'm suing them. Maybe more people should take them to court and they wouldn't get away with all the crap they do.
Shelly, holy crap. I JUST found out about this web site, and also am livid. I am investigating what to do now. I don't have a Highlander, but an 06 Tacoma. I missed the deadlines as I was clueless. Talk later. What a mess this is.
 
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