Warranty Enhancement Letter ZH9Subject: Warranty Enhancement Program ZH9
2008 Model Year Sequoia Extension of Warranty Coverage for Frame Corrosion
In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Warranty Enhancement Program to extend the warranty coverage for Frame Corrosion on certain 2008 model year Sequoia vehicles.
On May 21, 2017, a settlement of claims in a class action lawsuit involving 2008 Toyota Sequoia vehicles regarding frame corrosion was approved. This finally approved class action settlement includes inspection of the customers frame, and if the frames meet or exceed the Rust Perforation Standard based on the court ordered inspection criteria, the frame will be replaced at no cost to the customer. Toyota is currently preparing parts for frame replacement.
This settlement will also include CRC (Corrosion Resistant Compound) application. Toyota is currently preparing parts for CRC application process. Once available, CRC application will be covered under a separate Limited Service Campaign (LSC), and will only be available for vehicles registered in Cold Climate States that pass frame inspection criteria and did not:
- Previously have the frame replaced and/or
- Previously had the frame sprayed with CRC under any previous campaign
Toyota has received reports that certain 2008 model year Sequoia vehicles operated in specific Cold Climate States ( District of Columbia, CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI and WV) with road salt usage may exhibit more than normal corrosion to the vehicles frame.
Toyota investigated these reports and determined that the frames in some vehicles may not corrosion resistant protection sufficient for use in these areas.
This combined with prolonged exposure to road salts and other environmental factors, may contribute to the development of more than normal rust in the frame of some vehicles.
This condition is unrelated to and separate from normal surface rust which is commonly found on metallic surfaces after some years of usage and/or exposure to the environment.
Warranty Enhancement Programs (WEP) Details:
This Warranty Enhancement Program provides enhanced coverage to the vehicles "New Vehicle Limited Warranty" as it applies to frame corrosion. The specific condition covered by this program is rust that satisfies the Rust Perforation Standards as per the Settlement Agreement. If the condition is verified, the vehicle, the vehicle will be repaired with a new frame under the terms of this Warranty Enhancement Program.
- The coverage offers the later of 12 years from the Date of First Use (DOFU) or one year from the date of Final Approval. (5/21/2017)
Warranty Enhancement Coverage:
If a customer believes their vehicle has been operated in cold climate regions of the United States where high road salt is frequently used and/or a customer is concerned that their vehicles frame has more than normal corrosion, Toyota Dealerships are requested to inspect the vehicles frame for corrosion using the Court ordered frame inspection and replacement protocol.
Based upon the results of the inspection, Dealerships are requested to do one of the following at no charge to the vehicle owner:
- For warm climate states, if the vehicles frame passes inspection, no further action is required
- For Cold Climate States ( District of Columbia, CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI and WV), if the vehicles frames passes Toyota's Inspection, the vehicle may be eligible to have Corrosion Resistant Compound (CRC) protection applied. This will be applied under a separate Limited Service Campaign (LSC)
- For all states and territories, if the vehicles frame meets or exceeds the standard for frame replacement, the frame will be replaced at no charge to the customer.
There are approximately 38,300 vehicles covered by this Warranty Enhancement Program.
Owner Letter and Mailing Date:
Toyota will begin to notify customers in September 2017 and will be mailed over several months.