1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Dismiss Notice
Share it!! Hit that Like Button! Tweet It!!

2010-2011 Toyota Prius Coverage for Halogen Low Beam Headlamp Bulbs CSP ZHB

Discussion in 'Warranty Extensions' started by OishiiJPN, Dec 24, 2017.

  1. OishiiJPN

    OishiiJPN Administrator


    Subject: Customer Support Program ZHB
    Certain 2010- 2011 Model Year Prius
    Coverage for Halogen Low Beam Headlamp Bulbs

    In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to provide coverage for Halogen Low Beam Headlamp Bulbs on Certain 2010- 2011 Model Year Prius vehicles.

    Background:
    Toyota has received a number of reports regarding the halogen head lamps on certain 2010 – 2011 model year Prius vehicles. In these reports, customers have indicated that their vehicle’s halogen low beam headlamp bulb lifetime is shorter than expected.

    Although the Halogen Low Beam Headlamp Bulbs are covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever occurs first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage related to the halogen head lamp bulbs due to these circumstances.


    Customer Support Program Details:
    This Customer Support Program provides coverage as it applies to the halogen headlamp bulbs. The specific
    condition covered by this program is that the halogen low beam headlamp bulb lifetime is shorter than expected.

    If the condition is verified, the dealer will install voltage adjustment wire harnesses and replace both halogen low beam headlamp bulbs under the terms of this Customer Support Program.


    NOTE:
    Right and left side bulbs and harnesses will be installed even if only one side is exhibiting or has exhibited the condition.

    • Even if the vehicle does not currently exhibit the condition, but has exhibited the condition in the past and has had a headlamp bulb replaced, the vehicle may be eligible for repair if the customer can provide documentation indicating that the bulb(s) has been replaced previously. Refer to the customer reimbursement checklist for documentation details.

    This coverage will be offered until October 31, 2019, regardless of mileage

    Owner Letter Mailing Date:
    Toyota will begin to notify owners in early November 2017 and will be mailed over several months.

    Remedy Procedures:
    Technical instructions for this Customer Support Program can be found in TSB-0204-12




    Frequently Asked Questions

    What is the condition?

    Toyota has received a number of reports regarding the halogen head lamps on certain 2010 – 2011 model
    year Prius vehicles. In these reports, customers have indicated that their vehicle’s halogen low beam
    headlamp bulb lifetime is shorter than expected.

    What is Toyota going to do?
    Although the Halogen Low Beam Headlamp Bulbs are covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever occurs first), we at Toyota care about the customers’ ownership
    experience. Toyota is providing coverage related to the halogen head lamp bulbs due to these circumstances.

    Toyota will send (in phases consistent with parts availability and repair capacity) an owner notification by first class mail starting in early-October, 2017, advising owners of this Customer Support Program.

    If the owner experiences the condition described above, he/she should contact a local authorized Toyota
    dealership for diagnosis. If the condition is verified, the dealer will install voltage adjustment wire harnesses

    and replace the halogen low beam headlamp bulbs with new ones at NO CHARGE to the customer.

    Which and how many vehicles are covered by this Customer Support Program?
    There are approximately 390,000 vehicles covered by this Customer Support Program.
    This coverage will be offered until October 31, 2019 regardless of mileage.

    How long will the repair take?
    The repair takes approximately 3 hours. However, depending upon the dealer’s work schedule, it may be
    necessary to make the vehicle available for a longer period of time.

    What if I have additional questions or concerns?
    If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
     
  2. RDSMITH

    RDSMITH Guest

    So...
    I've gone through numerous (at least 3-4 twin packs) of low beam headlights in the last few years. I just took it in to the dealer to remedy this per the letter I received. The dealer charged me $66 (parts and labor) to replace the bulb and did not install the fix. They said the "process" is to first install a "know good" TOyota bulb and if that fails within a year they will then install the harness fix. What is up with that?!
     
    Lewis likes this.
  3. Lewis

    Lewis Moderator Staff Member

    Have the Dealer show you that procedure in writing. They won’t be able too because that’s not how it works. You need to contact Toyota directly or the Toyota Dealer General Managee and get them involved. They should have ordered and/or installed the fix.
     
  4. RYoshie

    RYoshie Guest

    My dealer, Stevinson Toyota East, Aurora, CO, said they aren't installing harnesses and instead are installing new bulbs. The service rep told me it's been too difficult to determine whether customers are having a problem, and if my bulbs aren't burning out every 2 months, I probably don't have a problem. He asked me if my bulbs are working now. I said yes. He said that there's nothing more to do. I'm on my third set of bulbs, which I guess is okay, but didn't really like how the service rep responded to my concerns, as it seems contrary to Toyota's notice.
     
  5. Umair

    Umair Guest

    hi,
    i have 2010 prius and suffering from the same problem in UK
    changed more than 10 pairs in last 8 months. last time at the service they checked and say its fine and i show them the tsb bulletein and they say its only for USA customer
    i am really fed up with the headlamps cost me a fortune
    i will appreciate any advise :)
    regards
    Umair
     

Share This Page