1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Dismiss Notice
Share it!! Hit that Like Button! Tweet It!!

2010-2012 Prius Sticking Exhaust Gas Recirculation (EGR) Valve Warranty Extension ZF3

Discussion in 'Warranty Extensions' started by OishiiJPN, Oct 18, 2016.

  1. OishiiJPN

    OishiiJPN Administrator

    [​IMG]

    Subject:
    Warranty Enhancement Program ZF3
    2010-2012 Prius
    2012 Prius V
    2010 and 2012 Prius Plug-In
    Extension of Warranty Coverage for Sticking Exhaust Gas Recirculation (EGR) Valve

    In our continuing efforts to help ensure the best in customer satisfaction, Toyota is announcing a
    Warranty Enhancement Program to extend the warranty coverage for a sticking EGR Valve on Certain
    2010-2012 Prius, 2012 Prius V, and Certain 2010 and 2012 Prius Plug-In vehicles.

    In these vehicles, Toyota has received some reports of a rough idle and/or rattle noise from the transaxle at
    cold start due to a sticking Exhaust Gas Recirculation (EGR) Valve. If this occurs, the vehicle may illuminate
    the check engine light and set diagnostic trouble code (DTC) P0401.

    Although the EGR Valve is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles
    (whichever comes first), we at Toyota care about the customers ownership experience. Toyota is now
    extending the warranty coverage for repairs related to the EGR Valve to address the condition described
    above.

    Owner Notification Mailing Date
    The owner notification will commence in Late June, 2016 and will be mailed over 3 months.

    Warranty Enhancement Program Details
    This Warranty Enhancement Program provides a Primary and Secondary coverage extension to the
    vehicle’s “New Vehicle Limited Warranty” for a rough idle and/or rattle noise from the transaxle at
    cold start due to a sticking Exhaust Gas Recirculation (EGR) Valve. If the condition is verified, the
    vehicle will be repaired in accordance with the applicable Technical Service Bulletin (TSB 0027-16) under the
    terms of this Warranty Enhancement Program.

    • The Primary Coverage offers warranty enhancement until March 31, 2017 with no mileage
    limitation.

    • After the Primary Coverage period ends, the Secondary Coverage is applicable for 10 years
    from the date of first use or 150,000 miles, whichever occurs first.

    Number of Vehicles Covered
    There are approximately 517,900 vehicles covered by this Warranty Enhancement Program.


    Frequently Asked Questions

    What is the condition?
    In these vehicles, Toyota has received some reports of a rough idle and/or rattle noise from the
    transaxle at cold start due to a sticking Exhaust Gas Recirculation (EGR) Valve. If this occurs, the
    vehicle may illuminate the check engine light and set diagnostic trouble code (DTC) P0401.

    What is the cause of this condition?
    This condition is caused by excess carbon build up in the EGR Valve assembly.

    What is Toyota going to do?
    Owners of vehicles covered by this Warranty Enhancement Program will receive an Owner Letter via
    first class mail starting in late June, 2016.

    If the owner experiences the condition described above, he/she should contact a local Authorized
    Toyota dealership for verification and repair. If the condition is covered by the terms of this warranty
    enhancement program, the repair will be performed at no charge.

    Are there any other Toyota, Lexus or Scion vehicles covered by this Warranty
    Enhancement Program?

    Yes, there are approximately 28,600 (Certain 2011-2012 MY) CT200h vehicles covered by this
    Warranty Enhancement Program.

    Which parts are covered by this warranty enhancement program?
    The specific components(s) covered by this warranty extensions are as follows:
    • Exhaust Gas Recirculation (EGR) Valve
    • Engine Control Software Update

    What if an owner has additional questions or concerns?
    Owners with questions or concerns are asked to please contact the Toyota Customer Experience
    Center at 1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am to 4:00
    pm Pacific Time
     
  2. Michael

    Michael Guest

    How may I obtain a copy of the referenced TSB 0027-16 for the Prius EGR warranty enhancement?
     
    OishiiJPN and Lewis like this.
  3. Lewis

    Lewis Moderator Staff Member

    Click on the Red Highlighted Link above or here... (TSB 0027-16)
     
  4. OishiiJPN

    OishiiJPN Administrator

    You can also obtain any TSB or repair information for your Toyota via www.techinfo.toyota.com
     

Share This Page