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2010-2013 Toyota Highlander Sun Visor Warranty Extension ZF1

Discussion in 'Warranty Extensions' started by OishiiJPN, Jul 27, 2015.

  1. I have already replaced my drivers side once. Now the second one has gone out. I put velcro on it so my option is let it dangle down or stick it up. It is not safe and my husband can not even drive the vehicle. He is 6'2" and he can not see if the visor is down. Toyota needs to replace all of them no matter how many years it has been. When i bought the first one it ran around $65.00. I just called and they quoted me $185.00. That is crazy. I have tried to find a used one and now i know why they are not available. Everybody needs a replacement. Toyota do something about this situation. I definitely will not buy another Toyota again.
     
  2. sienakay

    sienakay Guest

    I just got off the phone with Toyota. The rep was very professional however I am not satisfied. He verified that I had been sent notification in 2014. I did not receive it.In addition, at to point in the last 4 plus years, did the dealership address the issue when I took it in for regular service despite my speaking to it--what I mean is that they do not replace the visor. My issue is that, while I understand that it was a 'Voluntary Warranty extension' there clearly is a flaw. It seems to me that it would be appropriate to at least offer a discount on the part and installation. My dealership quoted me $174 for the part plus labor for installation.
     
  3. Sherrie

    Sherrie Guest

    My 2013 Highlander’s sun visor started drooping in 2016. When I first called our local Toyota service department, they didn’t know that there was a in the extended warranty. But they found it and they replaced it. And then just recently the one I had replaced in 2013 started doing the same thing again. I called Toyota and made an appointment and they replaced it again in less than 15 minutes. Both times - free of charge.
     
  4. My wife's 2011 Highlander just started doing the exact same thing and that visor is a safety hazard. I just spent a total of an hour on the phone with the local dealership and then with Toyota customer service and no help. Since the warranty enhancement has expired all cost are my responsibility. It's really disappointing because this is obviously a known issue and Toyota should have done a recall instead of the warranty enhancement b/c of course it wasn't a problem during the warranty period. Very dissatisfied and just another black eye for Toyota in my opinion.
     

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