2010-2015 Toyota Prius and Prius PHV Coverage Brake Booster Pump Assemblies CSP ZJB

MG

Moderator

Subject: Customer Support Program ZJB Certain
2010 Prius and Prius PHV Vehicles
2011-2015 Prius Vehicles
2012-2015 Model Year Prius PHV Vehicles
Coverage for Brake Booster and Brake Booster Pump Assemblies


In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program to provide coverage for brake booster and brake booster pump assemblies on certain 2010 model year Prius and Prius PHV vehicles, certain 2011-2015 model year Prius vehicles and certain 2012-2015 model year Prius PHV vehicles.

Background:
Toyota has received reports about certain internal malfunctions of the brake booster assemblies in some of the subject vehicles.

Although the brake booster and brake booster pump assemblies are covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first) Toyota is now offering a voluntary Customer Support Program that applies to certain internal malfunctions of the brake booster assemblies.

Customer Support Program Details:
This Customer Support Program provides coverage as it applies to the brake booster and brake booster pump assemblies. The specific condition covered by this program refers to certain internal malfunctions of the brake booster and brake booster pump assemblies. In addition to certain internal malfunctions, specific Diagnostic Trouble Codes (DTCs) C1391, C1252, C1256 or C1253 may be stored in the vehicles memory to be used as verification. If the condition is verified, the vehicle will be repaired with a new brake booster and brake booster pump assemblies under the terms of this Customer Support Program.

2010 Prius and Prius PHV VehiclesPhase 1
• The Primary Coverage will be offered until November 30, 2019, regardless of mileage.

• After the Primary Coverage, the Secondary Coverage is applicable for 10 years from the date of first use or 150,000 miles, whichever occurs first.


2011-2015 Prius Vehicles and 2012-2015 Prius PHV VehiclesPhase 2
• The Primary Coverage will be offered until August 31, 2021, regardless of mileage.

• After the Primary Coverage, the Secondary Coverage is applicable for 10 years from the date of first use or 150,000 miles, whichever occurs first.


Covered Vehicles :
There are approximately 946,100 vehicles covered by this Customer Support Program. There are approximately 1,200 vehicles in Puerto Rico involved in this Customer Support Program

Owner Letter Mailing Date:
Toyota will begin to notify owners in mid-August 2018 and will be mailed over several months. A sample of the owner notification letter has been included for your reference.

Remedy Procedures:
Technical instructions for this Customer Support Program can be found in T-SB-0079-18 and T-SB-0024-19.


Frequently Asked Questions

What is the condition?
Toyota has received reports about certain internal malfunctions of the brake booster assemblies in some of the subject vehicles. In these reports, customers have noted various brake system related warning lamps are illuminated.

Which brake system warning indicator may be related to these conditions?
If the following warning lamps are illuminated, the vehicle may be experiencing a concern with the brake booster and brake booster pump assemblies which are covered by this Customer Support Program.

What is Toyota going to do?
Although the brake booster and brake booster pump assemblies are covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), Toyota is now offering a voluntary Customer Support Program that applies to certain internal malfunctions of the brake booster and brake booster pump assemblies.

Toyota will send an owner notification by first class mail starting in mid-August 2018, advising owners of this Customer Support Program.

If the owner experiences the condition described above, they should contact their local authorized Toyota dealership for diagnosis. If the condition is verified, the vehicle will be repaired with a new brake booster and brake booster pump assemblies at NO CHARGE to the customer.

Which and how many vehicles are covered by Customer Support Program?
There are approximately 250,700 vehicles covered by this Customer Support Program.

What are the details of this program?
This Customer Support Program provides coverage as it applies to the brake booster and brake booster pump assemblies. The specific condition covered by this program is for certain internal malfunctions of the brake booster assemblies. If the condition is verified, the vehicle will be repaired with new brake booster and brake booster pump assemblies under the terms of this Customer Support Program.

2010 Prius and Prius PHV Vehicles – Phase 1
• The Primary Coverage will be offered until November 30, 2019, regardless of mileage
• After the Primary Coverage, the Secondary Coverage is applicable for 10 years from the date of first use or 150,000 miles, whichever occurs first.

2011-2015 MY Prius Vehicles and 2012-2015 MY Prius PHV Vehicles – Phase 2
• The Primary Coverage will be offered until August 31, 2021, regardless of mileage.
• After the Primary Coverage, the Secondary Coverage is applicable for 10 years from the date of first use or 150,000 miles, whichever occurs first.

This coverage is for work performed at an authorized Toyota dealer only. It is subject to the same terms and conditions set forth in the New Vehicle Limited Warranty Section of the Owners Manual. For example, damage from abuse, an accident, theft and/or vandalism is not covered.

Which part(s) are covered by this Customer Support Program?
The specific components covered by this program are as follows:

• Brake Booster Assembly
• Brake Booster Pump Assembly

What should an owner do if experiencing this condition?
If an owner thinks that he/she has experienced the condition described in this Customer Support Program, a local Toyota dealer should be contacted for appropriate diagnosis and repair. If the condition is verified as being in accordance with the terms of the Program, the repair will be performed at NO CHARGE.

What if the dealer performs diagnosis and determines that vehicle is not covered by this Customer Support Program?
These warning lights can be due to conditions unrelated to the specific condition being covered by this program. These conditions may require diagnosis or repairs not specifically covered by this Customer Support Program. Please be aware that if the condition is not covered by this Program, owners may be responsible for the initial diagnostic fees and any other repairs they may decide to have performed. Any authorized Toyota Dealership can determine if a condition is covered by this Customer Support Program.

What if an owner HAS NOT experienced this condition but would like to have the repair completed?
This Customer Support Program only applies to vehicles that have exhibited the condition described above. If an owner has not experienced the condition, he/she is asked to apply the notification label to the Owners Manual for future reference.

How long will the repair take?
The repair takes approximately 6 hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

What if I previously paid for repairs related to this Customer Support Program?
Reimbursement consideration instructions will be provided in the owner letter.

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1- 888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
 
M

Mikesaffue

Guest
Just got my Prius back today after reading thing and Toyota replaced everything to resolve this issue along with software recall and head light harness recall.
 
J

JayRock

Guest
Does this include 2012 PRIUS V ? Just wanted to be sure since it lists the PHV but not the Prius V when it’s identical mechanically to a standard Prius gen 3
 
C

Captelliot

Guest
November 2018 I lost brake pressure on my 2012 Prius 4. As I was out of warranty I took the car to a specialty Toyota/Lexus mechanic and the booster pump was diagnosed and they replaced the booster pump. About $2400. The dealer wanted over $3000. As this post states letters started going out August 2018 I would have thought the dealer should have mentioned the booster pump may be under this warranty but did not. I received my letter last month describing the recall and followed the instructions to apply for reimbursement and just got a denial letter today. They claimed the part replaced the shop called acuator and booster pump assembly and was not the covered part. So I did a little research and found in this article code C1391 was one of the covered codes to verify the issue. My diagnostic invoice sent along specifically stated this code yet the claimed was denied. So now I'll get back with them and show them this post and appeal their descision. We'll see what happens.
 
A

aek586

Guest
Does this include 2012 PRIUS V ? Just wanted to be sure since it lists the PHV but not the Prius V when it’s identical mechanically to a standard Prius gen 3
NO, it does not. My 2012 Prius v brakes failed as described in Customer Support Program ZJB, but the Booster part numbers are different for Prius v. I did get some 'relief' from Toyota but still had to spend big bucks.
 
J

J buff

Guest
NO, it does not. My 2012 Prius v brakes failed as described in Customer Support Program ZJB, but the Booster part numbers are different for Prius v. I did get some 'relief' from Toyota but still had to spend big bucks.
My wife’s 2012 Prius v brakes just failed this week with all the same dash lights coming on and it came back as brake booster/ w master switch and brake booster master assembly at the estimated cost of $3300. WTF guess it’s not covered as well. Cars only worth $5000. And it’s in very good condition.
 
S

Steve L.

Guest
My wife’s 2012 Prius v brakes just failed this week with all the same dash lights coming on and it came back as brake booster/ w master switch and brake booster master assembly at the estimated cost of $3300. WTF guess it’s not covered as well. Cars only worth $5000. And it’s in very good condition.
Call Toyota customer service at 800-331-4331. There has been a current bulletin covering the 2011 brake booster and pump, through November 30, 2019, regardless of mileage. I dealt with them last week. My Toyota dealer locally was useless, telling me it wasn't covered and it would be $3,300. I had to do the digging and notify them. Now I wait for parts!
 
D

Dick B

Guest
Add a 2012 Prius V (122K miles) with all the symptoms of brake booster/pump problems. Toyota will not cover repair as the V is not under the recall, but has the exact same problems. Both Dealer and Toyota Customer Support say tough luck when they plug in the Vin #.
 
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