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2012-2013 Scion iQ Rough Idle Warranty Extension ZG8

Discussion in 'Warranty Extensions' started by Lewis, Apr 5, 2017.

  1. Lewis

    Lewis Moderator Staff Member

    Warranty Enhancement Letter ZG8

    Subject:
    Warranty Enhancement Program ZG8
    2012 - 2013 Model Year iQ Extension of Warranty Coverage for Rough Idle

    In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Warranty Enhancement Program to extend the warranty coverage for certain 2012 – 2013 model year Scion iQ vehicles that exhibit a rough idle and abnormal noise condition caused by internal carbon deposit in the combustion chambers.

    Background:
    In these vehicles, Toyota has received some reports where vehicles may exhibit a combination of abnormal engine noise and rough idle. Although the engine is covered by “Toyota’s New Vehicle Limited Warranty” for 5 years or 60,000 miles (whichever occurs first), we at Toyota care about the customers’ ownership experience. Toyota is now extending the warranty coverage for repairs related to engine noise and rough idle condition caused by internal carbon deposit in the combustion chambers.

    Warranty Enhancement Program Details:
    This Warranty Enhancement Program provides enhanced coverage to the vehicle’s “New Vehicle Limited Warranty” as it applies to the engine. The specific condition covered by this program are repairs related to internal carbon deposits in the combustion chambers. If the condition is verified, for the enhanced term, the vehicle will be repaired with a new cylinder head cover, and the combustion chambers will be cleaned.

    • The coverage offers warranty enhancement for 9 years from the date of first use with no mileage limitation.

    Covered Vehicles:
    There are approximately 11,500 vehicles covered by this Warranty Enhancement Program. Also note that approximately 250 vehicles covered by this Warranty Enhancement Program were distributed to Puerto Rico.

    Owner Letter Mailing Date:
    Toyota will notify owners in late March 2017


    Frequently Asked Questions

    What is the condition?
    In these vehicles, Toyota has received some reports where vehicles may exhibit a combination of abnormal engine noise and rough idle caused by internal carbon deposit in the combustion chambers.


    Which and how many vehicles are covered by this Warranty Enhancement Program?
    There are approximately 11,500 vehicles covered by this Warranty Enhancement Program.

    What are the details of this coverage?
    This Warranty Enhancement Program provides enhanced coverage to the vehicle’s “New Vehicle Limited Warranty” as it applies to the engine. The specific condition covered by this program are repairs related to internal carbon deposit in the combustion chambers. If the condition is verified, for the enhanced term, the vehicle will be repaired with a new cylinder head cover, and the combustion chambers will be cleaned.

    • The coverage offers warranty enhancement for 9 years from the date of first use with no mileage limitation.

    Which part(s) are covered by this Warranty Enhancement Program?
    The specific component covered by this warranty extension is the cylinder head cover.

    How long will the repair take?
    The repair takes approximately 5.5 hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

    What if I have additional questions or concerns?
    If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1- 888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
     
  2. I received this letter from Toyota. Has anyone called their dealer to inquire about the work? Would love to hear. I have a 2012 Scion IQ with 124K miles.
     

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