2012-2014 Camry Transmission Shudder Software Update LSC E03 w/ Warranty Extension ZE5

OishiiJPN

Moderator
Staff member


Subject: Limited Service Campaign (LSC) E03
2012-2014 Model Year Camry Vehicles Software Update for U760E Torque Converter Shudder

In Toyota's continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Limited Service
Campaign (LSC) on 2012-2014 Model Year Camry vehicles. This LSC will cover approximately 795,000 vehicles.

Background:
The subject vehicles may exhibit a brief
intermittent shudder during torque converter flex lock-up. This shudder may be observed while driving under light throttle conditions between approximately 25-50 Mph. Toyota has developed a new Engine Control software logic to help prevent this condition from occurring.

Limited Service Campaign (LSC) Remedy
Authorized Toyota dealerships are requested to perform a software update at NO CHARGE to the
vehicle’s owner. This LSC will be available until October 31, 2017, and will only be available at an authorized Toyota Dealer.

Owner Notification Mailing Date :
The owner notification will commence in mid-October, 2014, approximately 1 week after the dealer notification.

**** Toyota has now issued a Warranty Extension

Warranty Enhancement Program ZE5 for Certain 2012-2014 Camry's with U760E Torque Converter Shudder.

This Warranty Enhancement Program provides Primary and Secondary Coverage. If the condition is verified, the vehicle will be repaired with a new torque converter, additional pan magnets and updated engine control software under the terms of the Warranty Enhancement Program.

* The
Primary Coverage offers warranty enhancement until April 30,2016 with no mileage limitation.

** After the Primary Coverage period ends, the
Secondary Coverage is applicable for 8 years from the date of first use or 150,000 miles, whichever occurs first.

There are approximately 984,000 vehicles covered by this warranty enhancement. Please refer to Warranty Policy Bulletin No. POL14-10.


 
K

King

Guest
Does this warrenty apply to any camry from 2012 to 2014 or specific camry between 2012 to 2014?
 

OishiiJPN

Moderator
Staff member
Does this warrenty apply to any camry from 2012 to 2014 or specific camry between 2012 to 2014?
Thanks for the question and to be honest (not 100% sure) I think it covers all. The best way to check is have your local Toyota Dealer run your vehicles VIN number through TIS and see. Ask them for a printed copy while your there.
 
A

Allen

Guest
I have the problem in 2014 Camry , I called dealer in Canada and they know nothing about it ? How can I get this fix in Canada ,
 
A

Ashley

Guest
I have a question I just recently bought this car and it shakes badly I know I can get the update but has the time ran out to get the converter replaced.
 

Lewis

Moderator
Staff member
I have a question I just recently bought this car and it shakes badly I know I can get the update but has the time ran out to get the converter replaced.
The Secondary Coverage is applicable for 8 years from the date of first use or 150,000 miles, whichever occurs first. So if you fall within those guidelines then you are still covered.
 
S

Sandra CHambers

Guest
Thank you to whomever posted this because I am having the same problem and had the software update done today (8/3/2017) and didn't fix the problem. So I called the dearlership back that did the update, but my service consultant was I assume gone for the day. I then called the Toyota corporation itself and was told that if the software did not improve the problem and it was the torque converter itself that I would have to pay for it out of my own pocket. I am calling the dealership back in the morning and scheduling another appointment. I just think it is funny that the customer service agent I spoke with did not mention that they offered a warranty enhancement program for this specific problem. Unfortunately, I can not remember her name specifically.
 

Lewis

Moderator
Staff member
Thank you to whomever posted this because I am having the same problem and had the software update done today (8/3/2017) and didn't fix the problem. So I called the dearlership back that did the update, but my service consultant was I assume gone for the day. I then called the Toyota corporation itself and was told that if the software did not improve the problem and it was the torque converter itself that I would have to pay for it out of my own pocket. I am calling the dealership back in the morning and scheduling another appointment. I just think it is funny that the customer service agent I spoke with did not mention that they offered a warranty enhancement program for this specific problem. Unfortunately, I can not remember her name specifically.
Thank you for owning a Toyota! I hope this gets resolved quickly for you.
 

OishiiJPN

Moderator
Staff member
I have a question. Does the Warranty covers the full service. Is there any cost outside?
Like what kind of outside costs?
I do know that some Dealers charge to perform an alignment because Toyota doesn't pay techs for it. Other than that, I would need specifics to help.
 
L

Lori

Guest
I had this issue with my 2012 Camry. The software update did not fix the problem so I took it back in and they replaced the torque converter. Now I'm getting the shudder again. However now I am past 150,000 miles. Is there anything I can do or am I just out of luck? Thank you.
 
R

RICKruiz88

Guest
Question- when the torque converter is repaired/replaced under the warranty, does the dealership also change the transmission fluid?
 

MG

Moderator
Question- when the torque converter is repaired/replaced under the warranty, does the dealership also change the transmission fluid?
Yes they do. The transmission fluid would be drained and refilled, just not a fluid flush like some shops try and sell.
 
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Mike Bu

Guest
Is there any info on the 2011's? I am having this exact same issue, but I believe it is the same transmission.
 
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Mary

Guest
Bought my first 2013 Toyota Camry on 10/29/14. By 12/12/14 we were back at the dealership with a transmission shudder. They replaced the ECU. Within 4 days of that the torque converter was replaced. Have returned numerous times complaining of the issue. 02/23/17 went with same issue, they changed the spark plugs and cleaned fuel injectors. Still did not fix the problem. March of 2017 still complaining. They recommended the transmission be replaced. Just about every time we go for service we mention this problem. Everything is out of Warranty at this time. I have a Technical Service Bulletin from February 25, 2013 which states the ECM should not be replaced as part of this repair. This was done within days of each other. Seems like the issue continues to be a problem with a lot of 2013 Camry's. My only option is to trade it in.
 

Frankie Danger

New Member
HELP!!!!!!
I'm new here and I have had the shudder for some time now. I'm just now finding out what is causing it. I've been told so many things from different mach. I've had tires balanced, fuel injection cleaned and fuel treatments up the ying yang.
So now I find this, going to the dealer tomorrow. Where can I find the VIN#'s that are effected?

THANK YOU, THANK YOU, THANK YOU
 

OishiiJPN

Moderator
Staff member
HELP!!!!!!
I'm new here and I have had the shudder for some time now. I'm just now finding out what is causing it. I've been told so many things from different mach. I've had tires balanced, fuel injection cleaned and fuel treatments up the ying yang.
So now I find this, going to the dealer tomorrow. Where can I find the VIN#'s that are effected?

THANK YOU, THANK YOU, THANK YOU
When you go in tomorrow, they should check your vehicles VIN number on T.I.S. (Toyota Information System) and it will let you know if your vehicle is involved. Your service writer can show you right on the computer screen whether it's covered or not.
 
K

KevinB

Guest
Does this apply to the original owner only, or can folks who purchased the Camry used get the service done too? Thanks for the reply.
 
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