2012-2014 Camry Transmission Shudder Software Update LSC E03 w/ Warranty Extension ZE5

Lewis

Moderator
Staff member
Does this apply to the original owner only, or can folks who purchased the Camry used get the service done too? Thanks for the reply.
It applies to the vehicle. It doesn’t matter if you’re the original owner who purchased it or the 4th owner.
 
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Daisy

Guest
I have had my Toyota camry 2012 for 5 years, bought it brand new back in Feb 2013
I moved so I never received any letters regarding the recall or service call. The car has 75,000 miles and started to do exactly what every one has described with the "torque converter shudder"- I read that the recall was extended until October 2017. It appears that the dealer checked for the service campaign back in 03/2015 and it passed. It is obviously happening now. Will Toyota still cover the expenses of fixing the problem??

please help!
 

OishiiJPN

Moderator
Staff member
I have had my Toyota camry 2012 for 5 years, bought it brand new back in Feb 2013
I moved so I never received any letters regarding the recall or service call. The car has 75,000 miles and started to do exactly what every one has described with the "torque converter shudder"- I read that the recall was extended until October 2017. It appears that the dealer checked for the service campaign back in 03/2015 and it passed. It is obviously happening now. Will Toyota still cover the expenses of fixing the problem??

please help!
There are two coverage's, Primary and Secondary:
1) The Primary Coverage offers warranty enhancement until April 30, 2016 with no mileage limitation.
2)The Secondary Coverage is applicable for 8 years from the date of first use or 150,000 miles, whichever occurs first.

It sounds like your Camry would be covered by Toyota under the Secondary portion.

You can read more here...
 
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Tonya

Guest
I just found this thread
I purchased my Camry over a year ago 2012 Camry
It just started the shudder at odometer 132,500 miles
I did not know anything about a updated or secondary extension
What do I need to do since I can not afford to pay some outrageous ridiculous price for Toyotas mistake
 

Lewis

Moderator
Staff member
I just found this thread
I purchased my Camry over a year ago 2012 Camry
It just started the shudder at odometer 132,500 miles
I did not know anything about a updated or secondary extension
What do I need to do since I can not afford to pay some outrageous ridiculous price for Toyotas mistake
Tonya, please read the first page of this thread. You will see that your vehicle is covered under warranty for this concern till 2020 or 150,000 miles, whichever comes first. Please visit your local Toyota Dealer to have this fixed.
 
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Bernie

Guest
Just had my 2012 Camry TC replaced due to SHUDDER, at 88,000 miles. No problems. Toyota provided a rental car. All no charge.
 
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KBatch

Guest
Never received the letter regarding transmission shudder. I've had issue for the last 30k miles (currently at 175k, yes I drive a LOT). Went to dealership 6 months ago for service on my wife's Highlander and asked about shudder in the Camry. At that time I had around 140k miles.

Service Dept. told me that my warranty was up but that they were more than happy to look into the problem. No mention of the service bulletin or their knowledge of the warranty extension. Estimate without touching my car was over $3,000. Seemed fishy so I passed. Now I find out they were probably aware of the issue but just wanted to charge me for the service. Called Toyota, they apologized but wont do anything since I'm over 150k miles. Feeling pretty ripped off.
 
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Khalid Babari

Guest
Dear sir.

I have a Toyota Camery 2014 and the milage is 69 thousand and the Transmission is slipping.

I don’t know what happened to it but I read on your website that there is a recall on the transmission issues so can you please reply me if I it can be fixed and covered by toyota recall or not. My email *********@yahoo.com and my phone is +1 ***-***-****

Waiting for your reply
 

OishiiJPN

Moderator
Staff member
Dear sir.

I have a Toyota Camery 2014 and the milage is 69 thousand and the Transmission is slipping.

I don’t know what happened to it but I read on your website that there is a recall on the transmission issues so can you please reply me if I it can be fixed and covered by toyota recall or not. My email *********@yahoo.com and my phone is +1 ***-***-****

Waiting for your reply
This is not a recall but rather a warranty extension. You will need to visit your local Toyota Dealer to see if this condition qualifies for the repair.
 
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Kim - Texas

Guest
Question - what if your car just started doing this and you never received any documentation on the recall and you have 151,000 miles???? I feel like I'm getting the short end of the stick here. :(
 

MG

Moderator
Question - what if your car just started doing this and you never received any documentation on the recall and you have 151,000 miles???? I feel like I'm getting the short end of the stick here. :(
Its not a recall, its a warranty extension and yes, I agree with you but unless your local Toyota Dealer can convince Toyota Corporate to participate in this repair then nothing will get done. Toyota does this on a case by case basis and lately have been saying no to repairs outside of the Primary and Secondary repair times/mileages.
 
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Kev T

Guest
I have had my 2012 Camry SE since new. It developed the shudder about six months in. They supposedly updated the software, but the problem was still there. About a year later they replace the TC. Just recently, around 135,000 miles I have noticed the shutter is back when at 70-80 miles an hour.

I recall someone I met someone who had a Highlander with the same issue and Toyota saying if it happens over 65 MPH it is not there problem. It will be interesting to see what the dealer tells me this time around.
 
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Emma

Guest
Hi, I would like to know how this covers any car that has been shipped out of the US to Africa and is currently experiencing this problem.

There is an authorised company that sells and services Toyota cars but think they specialise more in Japanese trims.

Can the part be shipped so they do the replacement here? As the vehicle is exhibiting these symptoms.



Subject: Limited Service Campaign (LSC) E03
2012-2014 Model Year Camry Vehicles Software Update for U760E Torque Converter Shudder

In Toyota's continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Limited Service
Campaign (LSC) on 2012-2014 Model Year Camry vehicles. This LSC will cover approximately 795,000 vehicles.

Background:
The subject vehicles may exhibit a brief
intermittent shudder during torque converter flex lock-up. This shudder may be observed while driving under light throttle conditions between approximately 25-50 Mph. Toyota has developed a new Engine Control software logic to help prevent this condition from occurring.

Limited Service Campaign (LSC) Remedy
Authorized Toyota dealerships are requested to perform a software update at NO CHARGE to the
vehicle’s owner. This LSC will be available until October 31, 2017, and will only be available at an authorized Toyota Dealer.

Owner Notification Mailing Date :
The owner notification will commence in mid-October, 2014, approximately 1 week after the dealer notification.

**** Toyota has now issued a Warranty Extension

Warranty Enhancement Program ZE5 for Certain 2012-2014 Camry's with U760E Torque Converter Shudder.

This Warranty Enhancement Program provides Primary and Secondary Coverage. If the condition is verified, the vehicle will be repaired with a new torque converter, additional pan magnets and updated engine control software under the terms of the Warranty Enhancement Program.

* The
Primary Coverage offers warranty enhancement until April 30,2016 with no mileage limitation.

** After the Primary Coverage period ends, the
Secondary Coverage is applicable for 8 years from the date of first use or 150,000 miles, whichever occurs first.

There are approximately 984,000 vehicles covered by this warranty enhancement. Please refer to Warranty Policy Bulletin No. POL14-10.


 

Lewis

Moderator
Staff member
Hi, I would like to know how this covers any car that has been shipped out of the US to Africa and is currently experiencing this problem.

There is an authorised company that sells and services Toyota cars but think they specialise more in Japanese trims.

Can the part be shipped so they do the replacement here? As the vehicle is exhibiting these symptoms.
This would be covered but the work can only be performed by a Toyota Dealer in the US. So if the vehicle ever gets shipped back here and is still under the warranty extension, then you’ll be good.
 
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Clark

Guest
I purchased my Camry SE in November of 2014 and like my previous 5 toyota's I love everything about it! At 98,000 it started the shudder problem between 40-50 mph but it was intermitted, not all of the time. I called my dealership since it was still under warranty. They said nothing about the re-call and told me to check the tire balancing, alignment and so on. Then at 104,500 it was constant and then I went to 2 garages $75.00 and $95.00 for just a opinion and they tried to sell me a re-build transmission at $3,600. A friend of mine suggested that I take to Aamco Transmissions and they will check it for free? The Service Tech. took it for a 5 minute test drive and said, I knew immediately what was wrong it's a re-call problem due to the torque converter, went online and handed me the re-call notice. I just took it in to Toyota yesterday and these e-mails I just read (all but one) makes me worry! I have 111,002 miles. Hopefully I can follow-up with the second good experience? Temecula, CA. Clark
 
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Darrell Keith

Guest
I just took my 20112 Camry in for service anf theis shutter in the transmission has been going on for about 8 months. Because it has 171,000 miles on it currently i will have to pay over $2,400.00 to get it fixed. I feel this is unfair since Toyota knows there is an issue with the converter. I drive and average of 30,000 miles a year to work and back mostly and i know many other people that do the same. It seems car companies punish tose who drive further buy putting unrealistic milage limits on vehicles. I know that Toyota probably does not care about that but i wanted to voice my opinion. I most likely will not ever buy another one.
Thank you,
Darrell Keith
darrellkeith182@gmail.com
 
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Kathy K

Guest
I have 2012 Camry and feels like transmission slipping. I have just over 120K miles. I am eligible for this software update? I just found out this model has no stick to check fluid from my mechanic!!! Still owe on car so don’t want to loose transmission
 
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Harman

Guest
I have the same problem with my 2012 Camry. I have 106.00 miles on it. Kearny Mesa Toyota Dealer here in San Diego is telling me that it is not the TC and, hear this, their tech can't verify what what is causing the shudder!!! hummm!!?? really?? now they are telling me to change the transmission for $7000. bunch of rip offs! I think they just don't want to fix the TC and the shudder and taking the easy way out!!
 
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