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2012-2015 Toyota Prius PHV (Plug In) Electric Vehicle Fuse Fracture Recall H0R

Discussion in 'Recalls' started by MG, Feb 12, 2018.

  1. MG

    MG Moderator Staff Member

    Subject: Safety Recall H0R
    2012-2015 Model Year Prius PHV
    Electric Vehicle Fuse Fracture

    On November 15th 2017, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on Certain 2012-2015 Model Year Prius PHV vehicles.

    Condition:
    The hybrid system on the involved vehicles contain an Electric Vehicle (EV) Fuse which may malfunction if the vehicle is repeatedly operated by the electric motor under high-load driving conditions, such as during a long hill climb. If the fuse malfunctions, warning lights and warning messages will illuminate.

    In some cases, the vehicle can be driven, but with reduced power. In other cases, the hybrid system could shut down, resulting in the loss of motive power. Power steering and braking will not be affected. Loss of motive power while driving at higher speeds can increase the risk of a crash.

    Remedy:
    For all involved vehicles, Toyota dealers will replace the fuse with an improved one at NO COST to customers.

    Covered Vehicles:
    There are approximately 39,900 vehicles covered by this Safety Recall. There is 1 vehicle in Puerto Rico involved in this Safety Recall.

    Owner Letter Mailing Date:
    Toyota will begin to notify owners in early January 2018.

    Part Numbers
    M5 EV Fuse Kit 04007-1R147
    M6 EV Fuse Kit 04007-1S147

    Frequently Asked Questions

    What is the condition?
    The hybrid system on the involved vehicles contains an Electric Vehicle (EV) fuse which may malfunction
    if the vehicle is repeatedly operated by the electric motor under high-load driving conditions, such as
    during a long hill climb. If the fuse malfunctions, warning lights and warning messages will illuminate.

    In some cases, the vehicle can be driven, but with reduced power. In other cases, the hybrid system could
    shut down resulting in the loss of motive power. Power steering and braking will not be affected. Loss
    of motive power while driving at higher speeds can increase the risk of a crash.

    What are the symptoms or warnings of this condition?
    If the condition occurs, warning lights, including the Master Warning light, will illuminate and warning
    messages will be displayed. Codes P0A95, P3004, P1a64, P1a61, P0a94, P1a67 and/or P31AB may be stored in the computer.

    Can the vehicle be driven if this condition occurs?
    If the condition occurs when the vehicle is operated by the engine, the vehicle can still be driven but
    with reduced power. Also, in this situation, the vehicle cannot be restarted once it is switched off. If
    this condition occurs when the vehicle is being driven by the electric motor, the hybrid system
    could shut down, resulting in the loss of motive power.

    Would the power steering and brakes become inoperative if this condition occurs?
    No. The power steering and the brakes will function normally.

    What is Toyota going to do?
    Toyota will send an owner notification by first class mail starting in early January, 2018, advising owners to
    make an appointment with their authorized Toyota dealer to have the EV Fuse replaced at NO CHARGE.

    Which and how many vehicles are covered by Safety Recall?
    There are approximately 39,900 vehicles covered by this Safety Recall.

    How long will the repair take?
    The repair takes approximately one and a half hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

    What if I previously paid for repairs related to this Safety Recall?
    Reimbursement consideration instructions will be provided in the owner letter.

    What if I have additional questions or concerns?
    If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.



     

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