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Subject: Customer Support Program / Warranty Extension ZHA
2012 Model Year Tacoma Coverage for Air Injection Pumps and/or Air Switching Valves
In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support
Program to provide coverage for Air Injection Pumps and/or Air Switching Valves on certain 2012 model year Tacoma vehicles.
Background:
Toyota has received a number of reports regarding the Air Injection Pumps and/or Air Switching Valves. In these reports, customers have experienced an illumination of the check engine light (Malfunction Indicator Light). This condition can be due to moisture/water in the Air Injection Pumps and/or Air Switching Valves.
Although the Air Injection Pumps and Air Switching Valves are covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36000 miles (whichever comes first) and by the California Emission Warranty for 7 years or 70,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to the Air Injection Pumps and Air Switching Valves.
This Customer Support Program provides coverage as it applies to Air Injection Pumps and Air Switching Valves. The specific condition covered by this program is the illumination of the check engine light (Malfunction Indicator Light) due to moisture/water in the Air Injection Pumps and/or Air Switching Valves. If the condition is verified, the vehicle will be repaired with new Air Injection Pumps and Air Switching Valves under the terms of this Customer Support Program.
The Primary Coverage is applicable until February 28, 2019 with no year/mileage limitation.
After the Primary Coverage period ends, the Secondary Coverage is applicable for 10 years from the date of first use or 150,000 miles, whichever occurs first.
Covered Vehicles:
There are approximately 87,000 vehicles covered by this Customer Support Program. There are approximately 1,400 vehicles in Puerto Rico involved in this Customer Support Program.
Owner Letter Mailing Date:
Toyota will begin to notify owners in late-January and will be mailed over several months.
Refer to Warranty Policy Bulletin WPB# POL18-01 for additional information.
Technical instructions for this Customer Support Program can be found in TSB# T-SB-0333-17
Frequently Asked Questions
What is the condition?
Toyota has received a number of reports regarding the Air Injection Pumps and/or Air Switching Valves. In
these reports, customers have experienced an illumination of the check engine light (Malfunction Indicator
Light).
This condition can be due to moisture/water in the Air Injection Pumps and/or Air Switching Valves.
Although the Air Injection Pumps and Air Switching Valves are covered by Toyota’s New Vehicle Limited
Warranty for 3 years or 36,000 miles (whichever comes first) and by the California Emission Warranty for 7
years or 70,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience.
Toyota is providing additional customer support for repairs related to the Air Injection Pumps and Air Switching Valves.
What are the Air Injection Pumps and Air Switching Valves and what do they do??
The Air Injection Pumps and Switching Valves are parts of the vehicle emissions system. The Air
Injection system is designed to pump fresh air into the exhaust stream during a cold engine start; the
fresh air helps speed the catalytic converter warm up time to reduce cold start emissions.
What is Toyota going to do?
Toyota will send an owner notification by first class mail starting in late-January 2018, advising owners of this Customer Support Program.
If the owner experiences the condition described above, they should contact their local authorized Toyota
dealership for diagnosis. If the condition is verified, the dealer will replace the Air Injection Pump and Air
Switching Valves at NO CHARGE to the customer.
What are the details of this program?
This Customer Support Program provides coverage as it applies to Air Injection Pumps and Air Switching
Valves. The specific condition covered by this program is the indicated illumination of the check engine light
(Malfunction Indicator Light) due to moisture/water in the Air Injection Pumps and/or Air Switching Valves. If
the condition is verified, the vehicle will be repaired with new Air Injection Pumps and Air Switching Valves
under the terms of this Customer Support Program.
• The Primary Coverage is applicable until February 28, 2019 with no year/mileage limitation.
• After the Primary Coverage period ends, the Secondary Coverage is applicable for 10 years from the date of first use or 150,000 miles, whichever occurs first.
Which part(s) are covered by this Customer Support Program?
The specific component(s) covered by this Customer Support Program is/are as follows:
• Air Injection Pumps
• Air Switching Valves
• Air Pump Cover
What if an owner HAS NOT experienced this condition but would like to have the repair completed?
This Customer Support Program only applies to vehicles that have exhibited the condition described above.
If an owner has not experienced the condition, he/she is asked to apply the notification label to the Owners
Warranty Information Booklet for future reference.
How long will the repair take?
The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be
necessary to make the vehicle available for a longer period of time.
What if I previously paid for repairs related to this Customer Support Program?
Reimbursement consideration instructions will be provided in the owner letter.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Subject: Customer Support Program / Warranty Extension ZHA
2012 Model Year Tacoma Coverage for Air Injection Pumps and/or Air Switching Valves
In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support
Program to provide coverage for Air Injection Pumps and/or Air Switching Valves on certain 2012 model year Tacoma vehicles.
Background:
Toyota has received a number of reports regarding the Air Injection Pumps and/or Air Switching Valves. In these reports, customers have experienced an illumination of the check engine light (Malfunction Indicator Light). This condition can be due to moisture/water in the Air Injection Pumps and/or Air Switching Valves.
Although the Air Injection Pumps and Air Switching Valves are covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36000 miles (whichever comes first) and by the California Emission Warranty for 7 years or 70,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related to the Air Injection Pumps and Air Switching Valves.
This Customer Support Program provides coverage as it applies to Air Injection Pumps and Air Switching Valves. The specific condition covered by this program is the illumination of the check engine light (Malfunction Indicator Light) due to moisture/water in the Air Injection Pumps and/or Air Switching Valves. If the condition is verified, the vehicle will be repaired with new Air Injection Pumps and Air Switching Valves under the terms of this Customer Support Program.
The Primary Coverage is applicable until February 28, 2019 with no year/mileage limitation.
After the Primary Coverage period ends, the Secondary Coverage is applicable for 10 years from the date of first use or 150,000 miles, whichever occurs first.
Covered Vehicles:
There are approximately 87,000 vehicles covered by this Customer Support Program. There are approximately 1,400 vehicles in Puerto Rico involved in this Customer Support Program.
Owner Letter Mailing Date:
Toyota will begin to notify owners in late-January and will be mailed over several months.
Refer to Warranty Policy Bulletin WPB# POL18-01 for additional information.
Technical instructions for this Customer Support Program can be found in TSB# T-SB-0333-17
Frequently Asked Questions
What is the condition?
Toyota has received a number of reports regarding the Air Injection Pumps and/or Air Switching Valves. In
these reports, customers have experienced an illumination of the check engine light (Malfunction Indicator
Light).
This condition can be due to moisture/water in the Air Injection Pumps and/or Air Switching Valves.
Although the Air Injection Pumps and Air Switching Valves are covered by Toyota’s New Vehicle Limited
Warranty for 3 years or 36,000 miles (whichever comes first) and by the California Emission Warranty for 7
years or 70,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience.
Toyota is providing additional customer support for repairs related to the Air Injection Pumps and Air Switching Valves.
What are the Air Injection Pumps and Air Switching Valves and what do they do??
The Air Injection Pumps and Switching Valves are parts of the vehicle emissions system. The Air
Injection system is designed to pump fresh air into the exhaust stream during a cold engine start; the
fresh air helps speed the catalytic converter warm up time to reduce cold start emissions.
What is Toyota going to do?
Toyota will send an owner notification by first class mail starting in late-January 2018, advising owners of this Customer Support Program.
If the owner experiences the condition described above, they should contact their local authorized Toyota
dealership for diagnosis. If the condition is verified, the dealer will replace the Air Injection Pump and Air
Switching Valves at NO CHARGE to the customer.
What are the details of this program?
This Customer Support Program provides coverage as it applies to Air Injection Pumps and Air Switching
Valves. The specific condition covered by this program is the indicated illumination of the check engine light
(Malfunction Indicator Light) due to moisture/water in the Air Injection Pumps and/or Air Switching Valves. If
the condition is verified, the vehicle will be repaired with new Air Injection Pumps and Air Switching Valves
under the terms of this Customer Support Program.
• The Primary Coverage is applicable until February 28, 2019 with no year/mileage limitation.
• After the Primary Coverage period ends, the Secondary Coverage is applicable for 10 years from the date of first use or 150,000 miles, whichever occurs first.
Which part(s) are covered by this Customer Support Program?
The specific component(s) covered by this Customer Support Program is/are as follows:
• Air Injection Pumps
• Air Switching Valves
• Air Pump Cover
What if an owner HAS NOT experienced this condition but would like to have the repair completed?
This Customer Support Program only applies to vehicles that have exhibited the condition described above.
If an owner has not experienced the condition, he/she is asked to apply the notification label to the Owners
Warranty Information Booklet for future reference.
How long will the repair take?
The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be
necessary to make the vehicle available for a longer period of time.
What if I previously paid for repairs related to this Customer Support Program?
Reimbursement consideration instructions will be provided in the owner letter.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
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