1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Dismiss Notice
Share it!! Hit that Like Button! Tweet It!!

2013-2015 Toyota Rav4 Transmission Shudder Warranty Extension ZH1

Discussion in 'Warranty Extensions' started by BGroot, Feb 4, 2018.

  1. BGroot

    BGroot Moderator

    Subject: Warranty Enhancement Program ZH1
    2013 – 2015 RAV4
    Extension of Warranty Coverage for U760E Torque Converter Shudder

    In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Warranty EnhancementProgram to extend the warranty coverage for repairs related to U760E Torque Converter Shudder.

    Background:
    In these vehicles, Toyota has received some reports where vehicles may exhibit a brief intermittent shudder during torque converter flex lock up. This shudder may be observed while driving under light throttle conditions between approximately 25 – 50 mph.

    Although the Torque Converter is covered by Toyota’s New Vehicle Limited Warranty for 5 years or 60,000 miles (whichever occurs first), we at Toyota care about the customers’ ownership experience. Toyota is now extending the warranty coverage for repairs related to Torque Converter Shudder.

    Warranty Enhancement Program Details:
    This Warranty Enhancement Program provides a Primary and Secondary coverage extension to the vehicle’s “New Vehicle Limited Warranty” for repairs related to Torque Converter Shudder. If the condition is verified, the vehicle will be repaired with a new torque converter, additional transmission pan magnets, and updated engine control software under the terms of this Warranty Enhancement Program.

    *The Primary Coverage offers warranty enhancement until December 31, 2018, regardless of mileage.

    **After the Primary Coverage, the Secondary Coverage is applicable for 8 years from the date of first use or 150,000 miles, whichever comes first.

    Covered Vehicles:
    There are approximately 433,200 vehicles covered by this Warranty Enhancement Program. Approximately 5,800 vehicles involved in this Warranty Enhancement Program were distributed to Puerto Rico.

    Owner Letter Mailing Date:
    Toyota will begin to notify owners in September 2017, and owner notifications will be mailed over several months.

    Remedy Procedures:
    Technical instructions for this warranty extension program can be found in T-SB-0023-15 (RAV4).

    Frequently Asked Questions

    What is the condition?
    In these vehicles, Toyota has received some reports where vehicles may exhibit a brief intermittent shudder
    during torque converter flex lock up. This shudder may be observed while driving under light throttle conditions between approximately 25 – 50 mph. Some customers may describe this as a vibration.

    Although the Torque Converter is covered by Toyota’s New Vehicle Limited Warranty for 5 years or 60,000
    miles (whichever occurs first), we at Toyota care about the customers’ ownership experience. Toyota is now
    extending the warranty coverage for repairs related to Torque Converter Shudder.

    What is Toyota going to do?
    Owners of vehicles covered by this Warranty Enhancement Program will receive a notification letter by first
    class mail starting in September, 2017.

    Owners who experience torque converter shudder should contact their local authorized Toyota dealership for diagnosis and repair. If the condition is covered by the terms of this warranty enhancement program, the repair will be performed at NO CHARGE.

    Which and how many vehicles are covered by this Warranty Enhancement Program?
    There are approximately 433,200 vehicles covered by this Warranty Enhancement Program.

    Why are other vehicles, with the U760E transmission not covered by this Warranty Enhancement Program?
    2012-2014 Camry vehicles equipped with the U760E transmission are covered in separate
    field actions (E05 and ZE5). Other vehicles equipped with the U760E transmission have different
    software logic.

    Which part(s) are covered by this Warranty Enhancement Program?
    The specific component(s) covered by this warranty enhancement is/are as follows:
    *Torque Converter Kit (Includes Torque Converter, Gaskets, Additional Transmission Pan Magnets)
    *Updated Engine Control Software

    What should an owner do if experiencing this condition?
    If an owner thinks that he/she has experienced the condition described in this Warranty Enhancement
    Program, a local Toyota dealer should be contacted for appropriate diagnosis and repair. If the condition is
    verified as being in accordance with the terms of the warranty enhancement, the repair will be performed at
    NO CHARGE.

    Will my vehicle illuminate a Malfunction Indicator Lamp (MIL) if this condition occurs?
    No, if this condition occurs, it will not illuminate a malfunction indicator lamp or set a diagnostic trouble code.

    How long will the repair take?
    The software update and torque converter kit change will take approximately 1 day. However, depending
    upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of
    time. A rental car will be provided while the repair is performed.

    What if I have additional questions or concerns?
    If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.













     
  2. Thank you for this update.
    I took my Rav to Ira Toyota and they said they performed the necessary repair. However, not only did it not resolve the problem, it has become increasingly worse. Granted it is not severe, but the fact that it has worsened over the past 4 or 5 months gives me cause for concern. Also when I asked what happens if the transmission fails, they answered that the tranny was covered for 5 years. I am worried that the vibration will continue to increase and that will cause friction in the transmission and it will fail at some point after the warranty expires in 2018. And since the work was supposedly done..........what will be my recourse.?
     
  3. My Rav4 was just diagnosed with this problem today. The repair is going to be done Saturday. I read the above comment where the repair made the problem worse. Was there any resolution? I bought a Toyota for dependability and now I'm worried.
     

Share This Page