2013-2015 Toyota Rav4 Transmission Shudder Warranty Extension ZH1

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Brandon Curtis

Guest
Just broke 100K on my 17 Rav where Torque convertor shutter began at about 80K. It's been to the dealer now two times for that reason, but the tech can't replicate the shudder... Just get in the car with me for a few minutes! After the second visit the tech and my advisor mentioned yes, it's probably the torque convertor. Unfortunately nothing posted by Toyota yet for this generation of Ravs.
 
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Donna

Guest
Well - we have a 2015 rav4 with the exact issue but toyota refuses to help. They say the vin is not one of the covered vehicles. Dealer said it is ridiculous. They wont budge. Guess it is the last toyota I buy.
I am had the same experience in November, 2019. Repair cost 2300 dollars. They said my vin number was not included. I am really upset also.
 
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Karin C

Guest
Just broke 100K on my 17 Rav where Torque convertor shutter began at about 80K. It's been to the dealer now two times for that reason, but the tech can't replicate the shudder... Just get in the car with me for a few minutes! After the second visit the tech and my advisor mentioned yes, it's probably the torque convertor. Unfortunately nothing posted by Toyota yet for this generation of Ravs.
I have a 2010 Rav 4 and I was told that it is going to cost 3200 to repair. Seems that this issue has been going on for awhile now!
 
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accuratepi

Guest
I have this issue with my 2014 RAV4. I just got off the phone with my local dealer's service department. He said my vehicle is covered, they will evaluate it in the morning and then perform the repairs the same day. They're also going to provide me with a rental car while I wait on the repair.
 
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accuratepi

Guest
Update: My local Toyota dealer took care of the problem. No fuss, no muss, no cost and no more shudder!
 
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Kevinlip

Guest
I’ll try to remember to update.. bought a used RAV4 2013 in January 2020 noticed shudder right away, dealer fixed no hassle what so ever I hope this doesn’t happen again paid this car outright in cash...
 
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Brad Guy

Guest
So I bought a brand new 2013 Rav4 right off the lot. In late 2017 I heard about this shudder issue. I felt it periodically but very faint around the start of 2018 but was not overly concerned. As of late 2018, the shudder is so bad it feels like you are driving over rumble strips between 60km and 80km. The hoops that Toyota is making people go through to have it repaired is absolutely ridiculous. So you take it in, they CHARGE YOU $120 for the diagnostic fee - yes you heard me right. They said Toyota wants to know "I am invested to repair my vehicle for the right reasons". That is a direct quote. They build defective vehicles and then want you to pay to have it diagnosed. How is this a warranty repair if I have to pay someone to determine it is happening? Completely ridiculous and shows me that Toyota does not care about their customers. We should be out NOTHING to deal with this issue. As it is I have to take time off work to bring the vehicle back and forth. Today they are trying a bandaid approach of doing a transmission flush and a software upgrade instead of just replacing the torque converter straight away. So let me guess... bandaid it today so that down the road when it starts happening again, I have to go through all of the hoops again. Fantastic. Time to buy a Honda I think.
It seems that Toyota card and trucks h ave some big dollar problems. Bad transmissions, and valve timing vvt,gears, and they treat you like carp ,just like other brands, Toyota sells lots of junk the same as the others do . Same bad service.
 
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Karen

Guest
Amazing I got the shudder 2015 any updates??? I just found this it's 2019 anyone out there hope Toyota will honor this and repair .... Smh anyone have any new news this would be appreciated....
Just found the problem on my 2015 and Toyota will not cover it. Anyone else have this problem?
 
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Bhjazz

Guest
Same problem here, 2011 Rav4 auto, AWD, 69700 miles, Canadian mfg, waiting on a response from Toyota USA.
 
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Bhjazz

Guest
Toyota USA says SOL, 5 years, 60k miles , not covered. Local dealer quote for new torque converter is $2500. As this problem is wide spread and known for quite a long time by Toyota; and they chose to do nothing, my families will not ever buy a Toyota again. F**k Toyota.
 
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Nasry

Guest
I purchased a 2013 Rav4 US specs 93000 miles in Dubai and unfortunately I found out that it has this problem! This repair is expensive in Dubai and not even sure that someone would be able to do it and the local dealer is not servicing US cars! When I contacted TOYOYA US the reply was very confusing as in the same email they told me they are responsible only for the cars that are manufactured according to the US specs and they can't help me and advised me to contact the local dealer though I provided the information that the car is a US specs car!!
 
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Odiplata

Guest
Regarding the last post, you guy had no chance. I bought a 2014 rav4 and I got no diagnostic charge and they will repair it for free. It does not cover the wheel alignment though. I still believe Toyota produces the best reliable cars so far. It is just bad that some concessions suck and let some customers down. This is my 2nd Toyota and I will not try anything else!
Maybe because the diagnostic done to your Rav4 shows that there is really a problem with the torque converter and they did not charge you for a fee. Hopefully mine will have the same experience too since I called already Toyota and the customer service rep told me that my 2014 Rav4 is still covered for the warranty and no diagnostic charge if there's a problem on the torque converter.
 
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Mike101

Guest
Just found the problem on my 2015 and Toyota will not cover it. Anyone else have this problem?
I have a 2015 RAV4 with only 50.6k miles on it. Our main drivetrain warranty expired last May, 2020... Just got to know that my RAV4 has a shuddering torque converter in March of 2021, cause my son, a college student, driving it most of the time. He has not complained on having it, May be it just recently became more apparent and annoying.
I took the RAV4 for scheduled maintenance and, while driving it to a dealer, I understood our RAV4 has a mechanical problem. It was confirmed that shudder is coming from torture converter... Toyota ran a VIN number check and reported it is not covered by the extended warranty program ZH1. As I understand, the transmission has at least an updated logic in engine computer, which is supposedly took care of the problem. But apparently not. By miles driven it is not even out of drive train warranty range, 60k miles. Repair cost I am facing was cut down to $1000 from original $3k. I think it is shameful on behalf of Toyota USA even to not cover all 2015 RAV4s. Apparently the fix they attempted did not work in my case particularly. The problem just is waiting for another class action to be filed.
 
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BG Robinson

Guest
Late to the party, but I've been having this shudder issue for about 1.5 years, nothing serious, shifts great, runs perfect at high rpms and highway speeds, only when I coast and then start to accelerate. Have been to the local mechanic but he can't find anything wrong.... btw been to this mechanic 4 times in the past 2 years for the issue -- today we'll take a drive with him in the car -- BUT of course I just turned my Rav over 150K last weekend and I find this.... sigh I'm still going to call to check on it...
 
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Pal

Guest
Well - we have a 2015 rav4 with the exact issue but toyota refuses to help. They say the vin is not one of the covered vehicles. Dealer said it is ridiculous. They wont budge. Guess it is the last toyota I buy.
Same thing here.
 
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