2017-2018 Toyota Tacoma and Highlander Monroney Label Recall J0E

OishiiJPN

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Subject: Owner Notification - J0E
2018 Model Year Highlander LE FWD
2018 Model Year Highlander LE AWD
2017 Model Year Tacoma TRD Pro with Manual Transmission
Vehicle Window Sticker (Monroney Label)

Condition:
Due to a clerical error, the subject vehicles include incorrect values in the Fuel Economy and Environment section of the Window Sticker (Monroney label). Refer to the FAQ for a visual representation of the incorrect and correct values.

Remedy for Owners of Affected Highlander LE FWD and Tacoma TRD Pro (Manual) Vehicles:
In April 2018, Toyota will mail an owner notification to registered owners of the affected Highlander FWD vehicles and Tacoma vehicles. The owner notification will advise owners about the incorrect values and provide the correct values for the owner’s reference.

Additionally, only for the affected Highlander LE AWD vehicles covered by this Owner Notification Program, Toyota is offering additional customer support, described below:

Although the fuel economy and annual/five-year fuel cost information are only estimates based on controlled driving conditions, and the owner may experience fuel economy and fuel costs that are higher or lower than those estimated on the Window Sticker, we believe that the estimated values provide a comparison between new vehicles that are important to our customers when purchasing a Toyota vehicle.

Given our commitment to our loyal customers, we want to address the Window Sticker estimated fuel cost error in the fairest way possible. For those customers who relied on the fuel cost estimates when purchasing their vehicles, we will provide a $500 loyalty (VISA/MasterCard) card, which can be used anywhere VISA/MasterCard are accepted. Instructions for obtaining this customer support will be included in the owner letter which Toyota expects to mail in May 2018. This customer support is only applicable to original owners or in the case of a leased vehicle, lessees, of the Highlander LE AWD vehicles involved in this Owner Notification.

Covered Vehicles:
There are approximately 7,270 vehicles involved in this Owner Notification Program. None of the vehicles covered by this program were distributed to Puerto Rico.

Frequently Asked Questions

Why am I receiving this notification?
Due to a clerical error, the Window Sticker (also known as the Monroney label) that was originally attached to the subject vehicles include incorrect values in the Fuel Economy and Environment section. The incorrect
values are shown below in the red boxes. The correct values are shown below in the green boxes. NOTE: All information on the Monroney label not highlighted in red and green is accurate.





What is Toyota going to do for owners of affected vehicles?
In April 2018, Toyota will mail an owner notification to registered owners of the affected Highlander FWD
vehicles and Tacoma vehicles. The owner notification will advise owners about the incorrect values and
provide the correct values for the owner’s reference.

You do not need to take your vehicle to a dealer.
In May 2018, Toyota will mail an owner notification to registered owners of affected Highlander LE AWD
vehicles. The owner notification will advise owners about the incorrect values and provide the correct values
for the owner’s reference. Additionally, because the annual and five-year fuel cost printed on the incorrect Monroney label for the affected Highlander LE AWD vehicles is overstated, Toyota is offering the additional customer support, described below ONLY for the Highlander LE AWD.

Although the fuel economy and annual/five-year fuel cost information are only estimates based on controlled
driving conditions, and the owner may experience fuel economy and fuel costs that are higher or lower than
those estimated on the Window Sticker, we believe that the estimated values provide a comparison between
new vehicles that are important to our customers when purchasing a Toyota vehicle.

Given our commitment to our loyal customers, we want to address the Window Sticker estimated fuel cost error in the fairest way possible. For those customers who relied on the fuel cost estimates when purchasing their vehicles, we will provide a $500 loyalty (VISA/MasterCard) card, which can be used anywhere VISA/MasterCards are accepted. Instructions for obtaining this customer support will be included in the owner letter which is expected to be mailed in May 2018. This customer support is only applicable to original owners or in the case of a leased vehicle, lessees, of the Highlander LE AWD vehicles involved in this Owner Notification.
 
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