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2017-2018 Toyota Tacoma, Sienna, Camry, Highlander Vacuum Pump Recall J0K

Discussion in 'Recalls' started by BGroot, Sep 13, 2018.

  1. BGroot

    BGroot Moderator

    Subject: Safety Recall J0K – Remedy
    2017 Model Year Sienna and Tacoma Vehicles
    2018 Model Year Camry and Highlander Vehicles Vacuum Pump Recall
    On April 3, 2018, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2017 model year Sienna and Tacoma vehicles, and certain 2018 model year Camry and Highlander vehicles.

    Condition:
    The involved vehicles are equipped with a vacuum pump assembly, which provides braking assist. A component in the vacuum pump assembly may have been manufactured incorrectly. This condition could lead to the illumination of a warning light, a warning message, an audible tone, and result in the sudden loss of braking assist. A sudden loss of braking assist while driving could increase the risk of a crash.

    Remedy:
    Toyota will send an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to have the vacuum pump replaced at NO CHARGE to the customer.

    Covered Vehicles:
    There are approximately 5,900 vehicles covered by this Safety Recall. None of the vehicles covered by this Safety Recall were distributed to Puerto Rico.

    Owner Letter Mailing Date:
    Toyota will begin to notify owners in mid-May 2018. A sample of the owner notification letter has been included for your reference.


    Frequently Asked Questions
    What is the condition?
    The involved vehicles are equipped with a vacuum pump assembly, which provides braking assist. A component in the vacuum pump assembly may have been manufactured incorrectly. This condition could lead to the illumination of a warning light, a warning message, an audible tone, and result in the sudden loss of braking assist. A sudden loss of braking assist while driving could increase the risk of a crash.

    Are there any warnings that this condition has occurred?
    If this condition occurs, it could lead to the illumination of a warning light, a warning message, an audible tone, and a harder pedal feel. In Sienna and Highlander vehicles, the brake pedal may feel “over-sensitive” at lower vehicle speeds.

    What is Toyota going to do?
    Toyota will send an owner notification by first class mail, starting by late May 2018, advising owners to make an appointment with their authorized Toyota dealer to have the vacuum pump replaced at NO CHARGE.

    Which and how many vehicles are covered by this Safety Recall?
    There are approximately 5,900 vehicles covered by this Safety Recall.
    Certain 2017 Model Year Sienna and Tacoma Vehicles
    Certain 2018 Model Year Camry and Highlander Vehicles

    How long does the repair take?
    The repair takes approximately two hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

    What if I have additional questions or concerns?
    If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1- 888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.


     

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