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2017-2018 Toyota Tundra, Tacoma, Sienna Load Carrying Capacity Modification Label Recall H0Z

Discussion in 'Recalls' started by MG, Apr 7, 2018.

  1. MG

    MG Moderator Staff Member

    Subject: Safety Recall H0Z
    2017 Sienna, Tacoma Vehicles
    2017 – 2018 4Runner, Tundra Vehicles
    2018 Highlander, RAV4 Vehicles
    Load Carrying Capacity Modification Label – Incorrect Information

    On December 20, 2017, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2017 Sienna and Tacoma, certain 2017 – 2018 Model Year 4Runner and Tundra, and certain 2018 Model Year Highlander and RAV4 vehicles.

    Condition:
    Due to a software programming error, the involved vehicles received load carrying capacity modification labels with incorrect information. As a result, the involved vehicles do not meet the Federal Motor Vehicle Safety Standard (FMVSS) requirements for these labels. A vehicle which is loaded beyond its load carrying capacity may have an increased risk of a crash.

    Remedy:
    For all retailed vehicles, a new label with corrected information will be provided at no cost to customers. Some of these customers may come in to an authorized Toyota dealer for assistance in replacing the label. For vehicles in dealership stock, a new label will be provided to the dealership immediately after campaign launch.

    Covered Vehicles:
    There are approximately 600 vehicles covered by this Safety (Noncompliance) Recall. No vehicles covered by this Safety (Noncompliance) Recall were distributed to Puerto Rico.

    Owner Letter Mailing Date:
    Toyota will begin to notify owners in mid-January 2018


    Frequently Asked Questions

    What is the condition?

    Due to a software programming error, the involved vehicles received load carrying capacity modification labels with incorrect information. As a result, the involved vehicles do not meet the Federal Motor Vehicle Safety Standard (FMVSS) requirements for these labels. A vehicle which is loaded beyond its load carrying capacity may have an increased risk of a crash.

    What is the load carrying capacity modification label?
    This is a label placed in the driver’s door jamb that shows the amount of reduced carrying capacity due to the addition of any factory, distributor, or dealer vehicle modifications.

    What is Toyota going to do?
    Toyota will send, starting in mid-January 2018, an owner notification by first class mail, that includes a new
    label with corrected information, and instructions for installing this label on the vehicle. If a customer feels
    uncomfortable installing this label, any authorized Toyota dealer can install this label free of charge.

    How long will the repair take?
    The repair takes approximately 15 minutes. If brought to a dealer, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

    What if I have additional questions or concerns?
    If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
     

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