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2017 Toyota Yaris Instrument Panel Wire Harness Special Service Campaign H0P

Discussion in 'Recalls' started by MG, Feb 12, 2018.

  1. MG

    MG Moderator Staff Member


    Subject: Special Service Campaign H0P

    2017 Model Year Yaris Vehicles
    Instrument Panel Wire Harness

    Condition:
    In the subject vehicles, an incorrect instrument panel wire harness may have been installed during the vehicle assembly process. The incorrect instrument panel wire harness may not be compatible with the Pre-Collision system front sensor. As a result, the Automatic High Beam and Pre-Collision system may be inoperative.

    Remedy: Toyota is beginning a two-phase implementation of the remedy.
    PHASE 1
    Phase 1 involves vehicles equipped with an automatic transmission. The remedy is currently available for these vehicles. For vehicles involved in Phase 1, any authorized Toyota dealer will inspect and, if necessary, repair the instrument panel wire harness to assure the Automatic High Beam and Pre-Collision system operate as designed at NO CHARGE.

    PHASE 2
    Phase 2 involves vehicles equipped with a manual transmission. The remedy for these vehicles is still under
    development and is anticipated to be available in November 2017. The remedy applicable to vehicles involved in Phase 1 IS NOT compatible with, and MUST NOT be performed on, vehicles involved in Phase 2.

    Covered Vehicles:
    There are approximately 2,300 vehicles covered by this Special Service Campaign. Approximately 200 vehicles covered by this Special Service Campaign were distributed to Puerto Rico.

    Owner Letter Mailing Date:
    Beginning in October 2017, Toyota will send an owner notification letter to owners of vehicles involved in Phase 1. Toyota will begin to notify the owners involved in Phase 2 approximately three weeks after the vehicles involved in Phase 2 are opened for the remedy.

    Frequently Asked Questions

    What is the condition?
    In the subject vehicles, an incorrect instrument panel wire harness may have been installed during the vehicle assembly process. The incorrect instrument panel wire harness may not be compatible with the Pre-Collision system front sensor. As a result, the Automatic High Beam and Pre-Collision system may be inoperative.

    What is the Automatic High Beam?
    The Automatic High Beam uses the front sensor to assess the brightness of streetlights, the lights of
    oncoming and preceding vehicles, etc., and automatically turns the high beam on or off as necessary.
    Refer to your vehicle’s Owner’s Manual for additional information about the Automatic High Beam.

    What is the Pre-Collision system?
    The Pre-Collision system uses the front sensor to detect when vehicles are in front of your vehicle.
    When the system determines that the possibility of a frontal collision with a vehicle is high, a warning
    operates to urge the driver to take evasive action and the potential brake pressure is increased to
    help the driver avoid or reduce the severity of the collision. If the system determines that the possibility
    of a frontal collision with a vehicle is extremely high, the brakes are automatically applied to help
    avoid or reduce the severity of the collision. Refer to your vehicle’s Owner’s Manual for additional
    information about the Pre-Collision system.

    What are the symptoms of this condition?
    If the high beams do not automatically turn on/off when the Automatic High Beam system is activated, your
    Pre-Collision system may also be inoperative. If the condition is present, both the Automatic High Beam and
    Pre-Collision systems will be inoperative.

    What is Toyota going to do?
    Toyota is beginning a two-phase implementation of the remedy.

    PHASE 1
    Phase 1 involves vehicles equipped with an automatic transmission. The remedy is currently available for
    these vehicles. For vehicles involved in Phase 1, Toyota will send, beginning in October 2017, an owner
    notification letter by first class mail advising owners to make an appointment with their authorized Toyota
    dealer to inspect and, if necessary, repair the instrument panel wire harness to assure the Automatic High
    Beam and Pre-Collision system operate as designed at NO CHARGE.

    PHASE 2
    Phase 2 involves vehicles equipped with a manual transmission. The remedy for these vehicles is still under
    development and is anticipated to be available in November 2017. Toyota will begin to notify the owners
    involved in Phase 2 approximately three weeks after the vehicles involved in Phase 2 are opened for the
    remedy. The remedy applicable to vehicles involved in Phase 1 IS NOT compatible with, and MUST NOT be
    performed on, vehicles involved in Phase 2.

    Which and how many vehicles are covered by this Special Service Campaign?
    There are approximately 2,300 vehicles covered by this Special Service Campaign.

    How long will the repair take?
    The repair takes approximately one and a half hours for vehicles equipped with an automatic transmission
    and approximately five and a half hours for vehicles equipped with a manual transmission. However,
    depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer
    period.

    What if I have additional questions or concerns?
    If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371
    Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
     

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