2018-2019 Toyota Prius C Vehicles Potential Loss of Motive Power While Driving Recall K0K

MG

Moderator
Subject: Safety Recall K0K– Remedy
2018-2019 Toyota Prius C Vehicles Potential Loss of Motive Power While Driving

On June 26, 2019, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on 2018 – 2019 model year Prius C vehicles.

Condition:
Due to a manufacturing issue, a component may stop performing its function of converting power from the
hybrid vehicle battery for use by certain vehicle systems. If this occurs, warning lights will illuminate, audible
chimes will sound, and messages will be displayed on the instrument panel. If the vehicle continues to be
operated, it could lose motive power. Loss of motive power while driving at higher speeds could increase the
risk of a crash.

Remedy:
Based on the vehicle identification number (VIN) or an inspection, any authorized Toyota dealer will replace
the affected DC-DC converter with a new one, if necessary, FREE OF CHARGE.

Covered Vehicles:

There are approximately 500 vehicles covered by this Safety Recall. Approximately 10 vehicles involved in this Safety Recall were distributed to Puerto Rico.

Owner Letter Mailing Date:
Toyota will notify owners by mid-August 2019



Frequently Asked Questions

What is the condition?
Due to a manufacturing issue, a component may stop performing its function of converting power from the hybrid vehicle battery for use by certain vehicle systems. If this occurs, warning lights will illuminate, audible chimes will sound, and messages will be displayed on the instrument panel. If the vehicle continues to be operated, it could lose motive power. Loss of motive power while driving at higher speeds could increase the risk of a crash.

Are there any symptoms/warnings when this condition occurs in the vehicle?
If the condition occurs, warning lights for the hybrid system will illuminate, audible chimes will sound, and messages will appear on the instrument panel.

After the multiple warning lights, chimes, and messages appear, how soon could the hybrid system shut down and lose motive power?
The amount of time this takes will vary depending on the auxiliary battery’s state of charge

If the hybrid system shuts down, will the brakes and power steering remain operational?
Yes, the brakes, power steering, and auxiliary systems such as turn signals will be operational as usual. The length of time that these systems will be available will vary based on the auxiliary battery’s state of charge and the amount of operation of these systems.

What is Toyota going to do?
All known owners of the subject vehicles will be notified by first class mail to return their vehicles to an authorized Toyota dealer. Based on the vehicle identification number (VIN) or an inspection, any authorized Toyota dealer will replace the affected DC-DC converter with a new one, if necessary,
FREE OF CHARGE.

How long will the repair take?
The inspection, if necessary, will take approximately thirty minutes. If the DC-DC converter needs to be replaced, it will take approximately three additional hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

Which and how many vehicles are covered by this Safety Recall?
There are approximately 500 vehicles covered by this Safety Recall.

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
 
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