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2018 Toyota Sienna 10-Spoke Alloy Wheels Recall J0J

Discussion in 'Recalls' started by BGroot, Sep 12, 2018.

  1. BGroot

    BGroot Moderator


    Subject: Safety Recall J0J - Remedy
    2018 Model Year Sienna Vehicles 10-Spoke Alloy Wheels

    On February 22, 2018, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2018 model year Sienna vehicles.

    Condition:
    The involved vehicles may have been equipped with certain 10 spoke alloy wheels that may not have been manufactured properly. Under certain driving conditions involving impact to the wheels, these wheels can crack in the spokes and could ultimately separate at the hub. If the wheel separates at the hub, a loss of vehicle control could occur, increasing the risk of a crash.

    Remedy:
    Any authorized Toyota dealer will inspect each of the vehicle’s four wheels and, if necessary, replace the wheel with a new one at NO CHARGE. Only wheels found to be from a specific production location will be replaced. The spare wheel will not be inspected because it is not affected by the condition. Note: If a wheel is replaced with a new one, the original wheel’s tire will be re-used as part of the repair.

    Covered Vehicles:
    There are 55 vehicles covered by this Safety Recall. None of the vehicles covered by this Safety Recall were distributed to Puerto Rico.

    Owner Letter Mailing Date:
    The Toyota Customer Experience Center will call all vehicle owners starting late February 2018, to inform them that their vehicle is involved in this Safety Recall and to assist in scheduling an appointment at the dealer. Any owner whose vehicle has not been repaired by late April 2018, will be contacted via first class mail.


    Frequently Asked Questions
    What is the condition?
    The involved vehicles may have been equipped with certain 10 spoke alloy wheels that may not have been manufactured properly. Under certain driving conditions involving impact to the wheels, these wheels can crack in the spokes and could ultimately separate at the hub. If the wheel separates at the hub, a loss of vehicle control could occur, increasing the risk of a crash.

    What is Toyota going to do?
    The Toyota Customer Experience Center will call all affected vehicle owners starting late February 2018, to inform them that their vehicle is involved in this Safety Recall and to assist in scheduling an appointment at the dealer. Any owner whose vehicle has not been repaired by late April 2018, will be contacted via first class mail.

    Any authorized Toyota dealer will inspect each of the vehicle’s four wheels and, if necessary, replace the wheel with a new one at NO CHARGE. Only wheels found to be from a specific production location will be replaced. The spare wheel will not be inspected because it is not affected by the condition. Note: If a wheel is replaced with a new one, the original wheel’s tire will be re-used as part of the repair.

    Which and how many vehicles are covered by this Safety Recall?
    There are 55 vehicles covered by this Safety Recall.

    How long will I have to wait for the repair to be done?
    Including wait time and depending on the dealership’s schedule, the inspection will take approximately 45 minutes. If the results of the inspection determine that wheel replacement is necessary, the time necessary will range from approximately 1.5 hours to approximately 3.0 hours depending upon how many wheels require replacement. Note: It may take up to two days for the dealer to receive repair parts before proceeding with wheel replacement. If wheel replacement is necessary, a loaner vehicle will be provided for the total time necessary for the dealer to receive repair parts and compete the repair.

    What if I have additional questions or concerns?
    If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1- 888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time

     

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