2019 Toyota Prius Combination Meter Main Display May Become Inoperative Recall 19TA21

MG

Moderator


On December 11, 2019, Toyota filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2019 model year Prius vehicles.

Condition:
There is a possibility that an electrical short circuit in the combination meter could occur, causing the speedometer, the odometer, and the fuel gauge to become inoperative. If the speedometer and the fuel gauge are inoperative, it will not show important information like vehicle speed or fuel level. Driving with an inoperative display can increase the risk of a crash.

Remedy:
Any authorized Toyota dealer will inspect a component within the combination meter and, if necessary, replace the combination meter circuit board with a new one FREE OF CHARGE to customers.

Covered Vehicles:
There are approximately 3,800 vehicles covered by this Safety (Noncompliance) Recall. Also note that no vehicles covered by this Safety (Noncompliance) Recall were distributed to Puerto Rico.

Owner Letter Mailing Date:
Toyota will begin to notify owners by early February 2020


Frequently Asked Questions

What is the condition?

There is a possibility that an electrical short circuit in the combination meter could occur, causing the speedometer, the odometer, and the fuel gauge to become inoperative. If the speedometer and the fuel gauge are inoperative, it will not show important information like vehicle speed or fuel level. Driving with an inoperative display can increase the risk of a crash.

Are there any warnings prior to the occurrence of this condition?
The main display may disappear, become distorted, or lines may appear in the display.

What is Toyota going to do?
Starting early February 2020, Toyota will send an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to check a component within the combination meter and, if necessary, replace the combination meter circuit board with a new one FREE OF CHARGE to customers.

Which and how many vehicles are covered by this Safety (Noncompliance) Recall?
There are approximately 3,800 vehicles covered by this Safety (Noncompliance) Recall

How long will the repair take?
The inspection takes approximately one hour. If the combination meter circuit board is found to be affected, the inspection and replacement will take approximately one and a half hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. Additionally, the replacement of the combination meter circuit board requires the new part to be ordered preprogrammed to the vehicle’s current odometer mileage. As a result, the vehicle must be kept at the dealership during this time. If replacement is necessary, a loaner vehicle will be made available to you while the combination meter circuit board is being replaced.

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
 
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