MG
Moderator
On November 27, 2019, BMW filed a Defect Information Report (DIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of its intent to conduct a voluntary Safety Recall on certain 2020 model year Supra vehicles
Condition:
Certain left and/or right headlamp(s) may experience a loss of function. If a loss of function to the left and/or right headlamp occurred, this would affect headlamp illumination and turn-signal function. Driving without a turn signal or with both headlamps disabled could increase the risk of a crash.
Remedy:
Any authorized Toyota dealer will replace the affected headlamp control unit FREE OF CHARGE.
Warning to Dealers:
BEFORE YOU SCHEDULE CUSTOMERS, OR INITIATE REPAIRS, READ BELOW
THE REMEDY WILL REQUIRE CALIBRATION OF THE MILLIMETER WAVE RADAR SENSOR BECAUSE THAT PART IS REMOVED DURING THE REPAIR. DEALERSHIPS DO NOT HAVE THE TOOLS REQUIRED TO CALIBRATE THE MILLIMETER WAVE RADAR SENSOR AS OUTLINED IN THE TECHNICAL INSTRUCTIONS ON TIS. YOU MUST REQUEST A TOOL TO BE LOANED TO YOUR DEALERSHIP FROM YOUR REGION OFFICE. NATIONWIDE SUPPLY OF THESE TOOLS IS VERY LIMITED. BEFORE SCHEDULING ANY CUSTOMERS, OR INITIATING ANY REPAIRS, PLEASE ENSURE THAT YOU HAVE SECURED A TOOL FOR THE TIME REQUIRED FOR THE CUSTOMER’S APPOINTMENT. CONTACT YOUR FIELD TECHNICAL SPECIALIST FOR DETAILS ON OBTAINING THESE REQUIRED TOOLS.
Covered Vehicles:
There are approximately 180 vehicles covered by this Safety Recall. Also, there were no vehicles distributed to Puerto Rico covered by this Safety Recall.
Check Each VIN in TIS to Determine which Headlamp Control Unit (Driver, Passenger, or Both) to Replace Replacement of the DRIVER SIDE, PASSENGER SIDE, or BOTH Light Control ECU(s) will be required based upon each vehicle’s production records. Only perform the replacement(s) that is specified for each specific VIN using the process detailed below.
a. Using Vehicle Inquiry in TIS or Service Lane, search the VIN number to locate the campaign information for each vehicle.
b. Review the MEMO: field to determine which Light Control ECU(s) will require replacement.
Owner Letter Mailing Date:
Toyota sent an Interim Owner Notification Letter to owners in late January 2020. Toyota will begin to notify owners about the remedy in March 2020.
Frequently Asked Questions
What is the condition?
Certain left and/or right headlamp(s) may experience a loss of function. If a loss of function to the left and/or right headlamp occurred, this would affect headlamp illumination and turn-signal function. Driving without a turn signal or with both headlamps disabled could increase the risk of a crash.
Are there any warnings prior to the occurrence of this condition?
No. However, if you notice that the illumination of a headlamp is affected, or that your turn signal is not working properly, your vehicle may be experiencing this condition. A message will be displayed in the instrument cluster and you may notice a faster clicking sound than is typically heard when engaging the turn signal.
Left Low Beam Malfunction
Note: This example depicts the message that is displayed if the left headlamp is affected by the condition. The actual message displayed by your vehicle may be different depending upon which headlamp(s) is/are affected.
What is Toyota going to do?
Toyota will send an owner notification by first class mail advising owners to make an appointment with their authorized Toyota dealer to have the affected headlamp control unit replaced FREE OF CHARGE
Which and how many vehicles are covered by this Safety Recall?
There are approximately 180 vehicles covered by this Safety Recall
How long will the repair take?
The repair will take approximately 5 hours. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time. You may be provided with a loaner vehicle for the time your vehicle is undergoing repair.
How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.