2020 Toyota Supra Vehicles Back Up Camera Display – Brightness and Contrast Settings Recall 19TA19

MG

Moderator

On September 27, 2019 BMW filed a Noncompliance Information Report (NCIR) with the National Highway Traffic Safety Administration (NHTSA) informing the agency of its intent to conduct a voluntary Safety (Noncompliance) Recall on certain 2020 model year Supra vehicles.

Condition:
This recall involves the FMVSS 111 Section 5.5.6 Default View requirements. Affected vehicles may not fully conform to Section 5.5.6 due to the ability of a vehicle operator to adjust brightness and contrast settings. When brightness is set at/near its lowest adjustment, and contrast is set at/near is highest setting, then at the next backing event, the displayed image may not fully conform to the requirements of Section 5.5.6. At the next backing event, if a vehicle operator relied on the displayed image with brightness set at/near its lowest adjustment setting, and contrast set at/near its highest adjustment setting, this could increase the risk of a crash or injury to persons who may be behind the vehicle.

Remedy:
Any authorized Toyota dealer will apply an updated rearview camera software that has a reduced brightness and contrast adjustment range FREE OF CHARGE

Covered Vehicles:

There are approximately 3,500 vehicles covered by this Safety (Noncompliance) Recall. Approximately 50 vehicles involved in this Safety (Noncompliance) Recall were distributed to Puerto Rico.

Owner Letter Mailing Date:
Toyota will notify owners in early November 2019


Frequently Asked Questions

What is the condition?
This recall involves the FMVSS 111 Section 5.5.6 Default View requirements. Affected vehicles may not fully conform to Section 5.5.6 due to the ability of a vehicle operator to adjust brightness and contrast settings. When brightness is set at/near its lowest adjustment, and contrast is set at/near is highest setting, then at the next backing event, the displayed image may not fully conform to the requirements of Section 5.5.6. At the next backing event, if a vehicle operator relied on the displayed image with brightness set at/near its lowest adjustment setting, and contrast set at/near its highest adjustment setting, this could increase the risk of a crash or injury to persons who may be behind the vehicle.

What does FMVSS 111 Section 5.5.6 require?
Federal regulations require that a specified image of the area behind the vehicle be displayed each time the vehicle begins a backing event. The back-up camera system of the Toyota Supra displays this image on the control display located on the dashboard in the vehicle interior.

Are there any warnings that this condition exists?
This condition only may occur if the driver adjusts the image shown by the back-up camera system at/near the lowest brightness setting and at/near the highest contrast setting. Toyota recommends that drivers adjust the brightness and contrast settings to enable them to clearly see the back-up camera image that is displayed when the vehicle is in reverse.

What is Toyota going to do?
Toyota will send an owner notification by first class mail by early November 2019 advising owners to make an appointment with their authorized Toyota dealer to apply an updated rearview camera software that has a reduced brightness and contrast adjustment range FREE OF CHARGE.

Which and how many vehicles are covered by this Safety (Noncompliance) Recall?

There are approximately 3,500 vehicles covered by this Safety (Noncompliance) Recall.

How long will the repair take?
The repair takes approximately one hour. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title information, based upon the DMV records. Please make sure your registration or title information is correct.

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
 
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