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Excessive Oil Consumption on 2AZ-FE Engine LSC ZE7

Discussion in 'Warranty Extensions' started by OishiiJPN, Jan 5, 2015.

  1. randystratton

    randystratton New Member

    Is this warranty coverage also for the Pontiac Vibes? They share the same Toyota engine and the same oil consumption issue.
    Lewis likes this.
  2. Lewis

    Lewis Moderator Staff Member

    Unfortunately no, the Vibe is actually a Toyota Corolla in disguise and use a a different engine rather than the 2AZ.
  3. randystratton

    randystratton New Member

    So then I take it that a similar warranty isn't it there for the Corolla?

    If not is there known fixes that aren't going to cost thousands?
  4. Lewis

    Lewis Moderator Staff Member

    No warranty and the fix would be about the same, new pistons and rings.
  5. Smoot

    Smoot Guest

    We just got my wife's Scion back yesterday(after a year long wait) from getting the pistions done.What is strange is that they also installed a new crankshaft,cylinder head ,camshafts and all of the bearings,etc. All of this was done at no cost to us and they ever called to let us know what was being done. They said that it would have cost us over $5000 to have everything done to it that they did.I am confused as to why they would go through all of the extra trouble and expense of doing this but i am not complaining,lol.Now the bad part is when my wife got home she said it was running rough.I went out and cranked it up and indeed it is.I checked the oil and it was a quart low!!I can't believe they would do all of this and let it leave the shop low on oil!!I added oil and it still runs rough and it has a hunting idle (up and down slightly).I guess i will give it a couple of days and see if this clears up.If not i will take it back.
    Lewis likes this.
  6. Lewis

    Lewis Moderator Staff Member

    Yes, if upon tear-down we find that additional items are needed like a short block or head, we can get it authorized and added to the repair.

    I don't know what would be the cause for this but you should not wait. Take it back in as soon as you can and have them find out what the cause is. Please mention that the oil level was 1 qt low and it should be documented on the receipt you get from the Dealer. I am sorry to hear that this happened.
  7. OishiiJPN

    OishiiJPN Administrator

    No, don't wait and do what Lewis said. The sooner the better and get everything documented on your receipt.
  8. I am writing this due to the excessive use of oil needed to run my 2007 RAV4, it had 96,000 miles. I had a test ran on it in July 2016 but the Toyota dealer said it did not meet the criteria to get the vehicle repaired. I just got off the phone with my local Toyota Service Department and they informed me there is nothing they could due because Toyota has closed the window to address their issue on my vehicle. DO I have any options?
  9. Lewis

    Lewis Moderator Staff Member

    Other than contact Toyota Directly, no. The Dealer cannot help any further without Toyota corporate giving authorization for repair.
  10. The fix is bogus. If you simply replace the pistons and other associated parts with this extended warranty you will start to see your oil light go on again within a year. It's not a fix, it's a bandaid. What Toyota should have done is rebuild the entire engine. You DO NOT put new parts in an old engine and consider it fixed! I know two people who are now putting oil in their car every 1200 miles AFTER the fix!
  11. OishiiJPN

    OishiiJPN Administrator

    If the oil consumption returns within a years time frame (or shorter) the repair should again be covered by Toyota under the warranty repair guidelines (1 year/unlimited mileage). You should tell these two friends of yours to take their cars back to the Dealer for repair. They may need a new short block.
  12. OishiiJPN

    OishiiJPN Administrator

    I just wanted to update you that Toyota revised its warranty policy for the ZE7 to clarify that if the vehicle failed the oil consumption test before the primary coverage ended (and not covered by the secondary coverage) then the vehicle still qualifies to be repaired. Please contact your Dealer and have them review the policy POL14-12 (updated 1-12-17)
  13. kevlar

    kevlar Guest

    My '08 Camry failed in February 2016, still after regular calls to dealer and eventually twice to Toyota, we're waiting to bring it in as they 'wait on parts'. What can be done, should I get an attorney?
  14. Mario

    Mario Guest

    I own the 07 Camry which has excessive oil consumption issue. Seeā€¦http://www.toyotaproblems.com/trends/excessive-oil-consumption/. Toyota recognized the problem but will not repair the issue under warranty. They declined our car even when we brought the car in at 59,508 when we noticed the car was using 1 qt of oil each 1,000 miles. They did repair initially the issue on some Camry's and then stopped the warranty once they realized how many Camry's have this issue. It should be a recall on the failed piston rings and Toyota should repair. There is a class action suite against Toyota but little or NOTHING will be done for the individual owners. Shame on Toyota for failing to take care of a manufacture's issue. I have two Toyota's and this is my 3rd Toyota and now am ashamed to say I believed in this company.
  15. aswang

    aswang New Member

    Here's my experience with this:

    When I was notified of this (I'm not sure if I got it in the mail or a tech just told me when I had our Rav4 in the shop for another recall) I was under the impression it was a recall, so I had some time to accomplish it. I even took it in once and they put the tape on it and told me to bring it back before ~1300 miles, I'm not sure actually, but it was in the fall of 2015. I then was ordered on a temporary duty that took me above the 1300 miles and away from the dealer for a few months. It's OK, they told me, you can just bring it in again and start over.

    Well, I'm in the military, and I only bring that up because I've been in training and been moving around the country alot for the past few years. It's been really hard to nail down a span of time where I knew we would be in the same place before and after the 1300 miles, and I thought it was recall anyway so what's the rush?

    I called my new local dealer to schedule this (we're pretty settled at the moment, at least for the next year) and that's when I was surprised it was a warranty extension instead of a recall. The dealer obviously has no incentive to do anything for me, but what can I do to contact Toyota directly? Will they be more helpful? I tried to call but they're out today because of the holiday.

    Thanks for any advice. I'm pretty sure our 2007 Rav4 will pass their criteria, it needs a lot of oil pretty regularly.
  16. We just bought a 2009 Toyota Camry today with 133,000 miles for our daughter. We were told the car had been serviced and they had changed the oil since the dealer had the car for just about 2 weeks. We drove it home tonight, which was less than 100 miles from the dealer. When we were at the test drive, there were no oil leaks and there was no visible blue smoke from the exhaust and the oil level was good when checked. My husband checked the oil after we got home, and it wouldn't even show on the dipstick! He tried multiple times, even waiting until later when the engine had cooled off, and it still shows no measurement of oil at all! Of course we purchased the car after the October 2016 expiration of the first LSC, but seeing the second portion of the LSC where it states that it is applicable for 10 years from DOFU or 150,000 miles, whichever comes first, this makes me think this car should be eligible for free repairs since it's less than 10 years old and has less than 150,000 miles. I am really upset right now. We have owned 6 Toyotas before this one and have never had any problems before which is why that was what we wanted to buy for our daughter. Very disappointed and shocked to be having this problem now.
  17. aswang

    aswang New Member

    As a follow-up, I called Toyota and they told me there's nothing they can do for me. It sounds like the rep I spoke with just looked at the terms of the warranty enhancement to see if she could somehow apply it to me, rather than seeing if she could make an exception in my case. Either she couldn't, or she wouldn't, it wasn't clear, but I didn't press very hard.

    I hope they eventually do another warranty enhancement (probably not likely, right?) or eventually do a recall. If there's a class action lawsuit going on let me know :)
  18. Dabrams

    Dabrams Guest

    I brought my 06 RAV into the dealership and it "passed" the recall test. But now the oil consumption is worse. What can I do? I LOVED Toyota, but their unwillingness to work with me has turned me off. I am heartbroken at how they have treated me a loyal customer. It's a disgrace. What can I DO???
  19. Lewis

    Lewis Moderator Staff Member

    If your Rav4 still qualifies then take it back and have the test performed again. There's not much else to do. Toyota has been very unhelpful once the deadline passes.
  20. Andrew

    Andrew Guest

    Toyota is avoiding to repair any vehicle's that may have failed the oil consumption test.
    I have been waiting for 18 months on alleded back order parts. Now told that the time has expired. I have had many cases opened with Toyota Headquarters and it is a game they are playing. All owners need to take Toyota to small claims court. Toyota is NOT going to spend over $4,000 per vehicle to be repaired.

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