Excessive Oil Consumption on 2AZ-FE Engine LSC ZE7

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Lisa

Guest
If you are driving one of these vehicles, you need to contact your Toyota dealership immediately! Request that they complete an oil consumption test. There is a safety issue that could potentially lock your engine. They have not issued a recall but sent a Technical Service Bulletin to dealerships stating that this is a serious issue but only to fix it if the customer initiates the issue.
My car currently burns 2 quarts of oil in a 3 week period. It also failed both oil consumption tests. However, because the mileage on my vehicle exceeds 150,000 miles, THEY WILL NOT FIX IT!
Don't find yourself in this position.
 
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David Schmidt

Guest
My 2009 Toyota Matrix oil consumption problem became noticable after 6 yrs (96,393 miles).
Toyota issued T-SB-0158-14 stating that NORMAL oil consumption allowance is with-in 1 qt per 1200 mi. On top of that, I found in that the owners manual states: Max 1.1 qt/600 mi is considered acceptable.
So, per Toyota's logic, an engine that requires an additional 4 - 8 qts of oil between changes (5,000 mi) would be normal. This is NOT ACCEPTABLE !
I'm currently consuming 2 qts between changes and I've 'passed' the oil consumption test 3 times now. Unless something major breaks between now and

I have bought 3 new Toyota's in my life. Never had a problem like this with the first two.
I will never buy another new Toyota simply because of the way the company has responsed to this issue (trying to rationalize excessive oil consumption), and what I found printed in the owners manual (shame on me for not reading the OM before purchase).
 
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Heidi Payne

Guest
We just purchased a Scion for our 16 year old daughter. We were told by the dealership it had been checked out by the mechanic and all was good and that it was an "as is" sale. She hasn't even hit her oil change date or mileage yet. (last oil change was done by the dealership) and her engine has blown a rod. The oil light and the engine light did not appear until the damage had already been done. The service manager says this is our fault and that Toyota says it is normal for their vehicles to burn 1 quart of oil every 1k miles. Now our teenage daughter has a car she has made 2 payments on sitting at the dealership because they refuse to fix it and it is going to cost us 4k to 7k to replace the engine. The service manager ran the test on the car and says yes their is a oil consumption issue. The car is at 115k miles.
 

zumatech

New Member
My 2008 RAV just failed the test and will go for the repair on Monday. Are there any parts that I should look to replace while this is being done?
 
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Jose

Guest

Old Piston with clogged Oil passages





Subject: Limited Service Campaign (LSC) ZE7
Enhanced Warranty Coverage for Excessive Oil Consumption on the following vehicles..

2007-2009 Camry
2007-2011 Camry Hybrid
2007-2008 Solara
2009 Corolla
2009 Matrix
2006-2008 Rav4
2007-2008 Scion Tc
2008-2009 Scion Xb


In Toyota's continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Limited Service Campaign (LSC) ZE7 to repair excessive oil loss (consumption).

Background:
Toyota has received some reports where vehicles may exhibit excessive engine oil consumption. This Warranty Enhancement Program will be launched in two phases due to current production limitations.

Initially, Toyota will inform Owners that they may seek reimbursement consideration for previous repairs top address excessive oil consumption. Additionally, Owners will be advised that if they believe their vehicle has excessive oil consumption, they can contact an authorized Toyota Dealer to have the engine oil consumption test performed to determine if they will be eligible for future part replacement once sufficient parts are available. Once sufficient parts are produced, Toyota will send a second Owner notification letter informing them that they may seek part replacement if their vehicle has excessive engine oil consumption.


Limited Service Campaign (LSC) Remedy
Authorized Toyota dealerships are requested to replace the Engine Pistons at NO CHARGE to the
vehicle’s owner.

The Primary Coverage offers warranty enhancement until October 31, 2016 regardless of mileage.

The Secondary Coverage is applicable for 10 years from the (DOFU) Date Of First Use or 150,000 miles, whichever occurs first.

This is not a Recall, it is a warranty enhancement.

What should you do if you experience this condition?

Please contact you local Toyota Dealer for appropriate diagnosis and repair at no cost to you.

What if a customer has already paid for this repair?

If you have previously paid for repairs related to this condition, please mail a copy of your repair order, proof-of payment, and proof-of-ownership to the following address for reimbursement consideration:
Toyota Motor Sales, U.S.A., Inc.
Scion Customer Experience, WC 10
19001 South Western Avenue
Torrance, CA 90509​
Include your name, address, and telephone number(s) in your request. Please allow 6 to 8 weeks to process your request.
Hello i have a 2003 camry with the 2AZ-FE and is consuming oil more than normal. Would my vehicle be part of that warranty enhancement even that is no in the list by the year but it has the same engine?
 
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Johnny SeaDoo

Guest
I own a 2009 Pontiac Vibe with the same Toyota engine and same issue. I am hoping Toyota will make the same repair as it is the same engine. Are there any other 2009 Pontiac Vibe owners out there that got the repair to their Toyota 2.4 engine? All cars with the defective engine should be mentioned here. Toyota was paid for the engine just the same as Toyota brand products.
 
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Jerry Mincey

Guest
appointment tomorrow for oil consumption test. 2008. Sciontc has 93000 miles but is close to the ten year time period. Am I ok?
 
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Mda1224

Guest
I had my oil consumption test completed Mar 2016 in which my 2009 Camry Hybrid failed the test. I have about 90k miles on it now. I am still on a “waiting list” to have the work completed.
 

MG

Moderator
I had my oil consumption test completed Mar 2016 in which my 2009 Camry Hybrid failed the test. I have about 90k miles on it now. I am still on a “waiting list” to have the work completed.
You need to check back with your Toyota Dealer as parts have been available for quite a while now. I also hope that you have documentation from the Dealer stating that your Camry failed or you wont have this repair performed.
 
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Mda1224

Guest
thanks, as of 3 months ago at my last oil change, they had it in their system that my car was affected, but there was still a backlog of people. I was unaware of the 10 year in use period as it has been so long since receiving the letter, I need to step up the reminders as my 10 year in use mark comes up November of 2018.
 
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Katmaurice

Guest
Had this issue a few years back when I reached 60,000 miles on it. Toyota dealer fixed it. Today I noticed my oil light came on when I was braking. Checked oil dip stick and no oil. I even had my boyfriend look at it to make sure I wasn't going crazy. Sure enough, no oil was on the dip stick. My car is currently at 116,000 miles now. I'm concerned that the fix wasn't really a fix. I have all my services done at the dealer and keep everything on record that has been done to my vehicle. Should be interesting what they say when I bring it back with the same symptoms I had when they needed to replace the piston rings at 60k.
 
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JC in LV

Guest
Toyota knows perfectly well that the oil consumption test, that they use to determine if thy will "fix" the problem, is flawed. Toyota refuses to fix my 2008 Scion XB and it will cost me $3,500 to do what their "extended warranty" was supposed to cover. That is after already spending $1,500 at Toyota for replacing a leaking timing seal (that they said was the problem for the oil consumption). There is a special place in Hades for people that knowingly take advantage of others. I'm still having excessive oil consumption and have replaced an alternator and a leaking axle boot. This car is a money pit. Do NOT buy an XB that is 2008 or 2009 unless you have lots of money to burn!
 

Ryambo8713

New Member
Hi, i recently had this TSB performed because the last time i check the oil level it was below the min also the dealership confirmed the TSB through the oil consumption test. While they were doing the job, they told me damage was done by the oil consumption. The valves were warped and they recommended a valve job (valve replacement, valve re seat). Does this extended warranty also cover damage done by oil consumption? The job cost $600 at Toyota of riverside, CA.
 

Lewis

Moderator
Staff member
Hi, i recently had this TSB performed because the last time i check the oil level it was below the min also the dealership confirmed the TSB through the oil consumption test. While they were doing the job, they told me damage was done by the oil consumption. The valves were warped and they recommended a valve job (valve replacement, valve re seat). Does this extended warranty also cover damage done by oil consumption? The job cost $600 at Toyota of riverside, CA.
If the damaged was caused by the oil consumption then yes, IMHO it should be covered but my guess is that this is more of a recommendation than a must do. You can read back through this thread and see what was discussed but the gist is that you have a chance to drive out with almost a brand new engine if you choose to invest some extra money into this repair for the things that aren't covered. I would suggest you work with the technician and service adviser to see what they recommend, is needed, then drive it till the wheels fall off.
 
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Susan

Guest
Bought my niece a 2007 Camry and was not aware of the oil issue when we purchased from Toyota dealer 1 1/2 years ago.
We are told that car needs a new engine and it's past the warranty date.

If we replace the engine... how can we be sure it will not have the same issue. Seems that a salvaged engine could have the same issue.. not sure about rebuilt.

Do we just need to junk the car?
 
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