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Toyota Owners
Warranty Extensions
Excessive Oil Consumption on 2AZ-FE Engine LSC ZE7
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<blockquote data-quote="Maria Fosmire" data-source="post: 2115"><p>Hello it is March 13 and last December 2016 my shop that does my oil changes mentioned to me that i was going thru oil to quickly and that Toyota had a oil consumption testing going on. So I called Germain Toyota that day and spoke to a Dawn, in service. I explained all that was going on and she told me to call back when the light comes back on for the oil and they will schedule a oil change and start the test. On Feb 27, I took my car to my shop and they checked the oil because the light came onand i was going out of town. They said it was down 2 quarts and I still have over 2500 miles to go till my next oil change was due to be done. I immediately called Germain and spoke to Kelly and she scheduled my oil change with them for March 4th. When I got there on the 4th, after they took my car in the service dept they came and told me that the oil consumption testing was over in OCTOBER of last year!?!? Why did they DAWN AND KELLY not tell me this when i talked to Dawn in Dec and Kelly in Feb? The manager, Willy was useless... he said and repeated I am sorry this testing is over. So now what do i do if my car does have whatever the issue will be because of this oil consumption issue? I did what i was told to do AS SOON AS I WAS TOLD about this testing .... and I never got a letter from Toyota telling about this issue years ago.... I moved so perhaps Toyota did not have my new address. But that all being said, I am extremely concerned about my car. It is a 2007 Solara , that has 87500 miles on it and I have been told to not sell it- even though i paid it off FINALLY last year. Everyone says to keep it because Toyotas are so good - but i am very worried about this engine issue. TOYOTA could care less</p><p>The manager at Germain told me to call Toyota's 800 number, I did twice. But both times they told me it is no longer available and if i want to talk any more about it , contact my dealership. And the dealership tells me to call the 800 .... some great customer service for a woman who is trying to take care of her car. M. Fosmire</p></blockquote><p></p>
[QUOTE="Maria Fosmire, post: 2115"] Hello it is March 13 and last December 2016 my shop that does my oil changes mentioned to me that i was going thru oil to quickly and that Toyota had a oil consumption testing going on. So I called Germain Toyota that day and spoke to a Dawn, in service. I explained all that was going on and she told me to call back when the light comes back on for the oil and they will schedule a oil change and start the test. On Feb 27, I took my car to my shop and they checked the oil because the light came onand i was going out of town. They said it was down 2 quarts and I still have over 2500 miles to go till my next oil change was due to be done. I immediately called Germain and spoke to Kelly and she scheduled my oil change with them for March 4th. When I got there on the 4th, after they took my car in the service dept they came and told me that the oil consumption testing was over in OCTOBER of last year!?!? Why did they DAWN AND KELLY not tell me this when i talked to Dawn in Dec and Kelly in Feb? The manager, Willy was useless... he said and repeated I am sorry this testing is over. So now what do i do if my car does have whatever the issue will be because of this oil consumption issue? I did what i was told to do AS SOON AS I WAS TOLD about this testing .... and I never got a letter from Toyota telling about this issue years ago.... I moved so perhaps Toyota did not have my new address. But that all being said, I am extremely concerned about my car. It is a 2007 Solara , that has 87500 miles on it and I have been told to not sell it- even though i paid it off FINALLY last year. Everyone says to keep it because Toyotas are so good - but i am very worried about this engine issue. TOYOTA could care less The manager at Germain told me to call Toyota's 800 number, I did twice. But both times they told me it is no longer available and if i want to talk any more about it , contact my dealership. And the dealership tells me to call the 800 .... some great customer service for a woman who is trying to take care of her car. M. Fosmire [/QUOTE]
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Excessive Oil Consumption on 2AZ-FE Engine LSC ZE7
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