Genesis topples Lexus in its first J.D. Power dependability survey

OishiiJPN

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J.D. Power is out with its annual U.S. Vehicle Dependability Study for 2020, which looks at problems experienced by owners of three-year-old vehicles. The big takeaways are continued improvement in overall vehicle dependability, with the brands Genesis, Lexus and Buick taking the top three spots, in order. But once again, the usual caveats apply.

Autoblog years ago raised issues with the study, which gives the same weight to matters of subjective likability, such as complaints about pairing their device with the vehicle’s Bluetooth or ease of operating the audio system, to more substantive issues like a defective climate system or transmission trouble. J.D. Power continues to tally problems across eight categories, including audio/communication/entertainment/navigation, and despite that being the most improved category, the organization says it still accounts for more problems than any other.

“Many owners complain about these systems early in the... READ MORE HERE
 
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