Multiple Models and Model Years Coverage for Safety Connect System – LIMITED SERVICE CAMPAIGN K0P

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LIMITED SERVICE CAMPAIGN K0P LETTER

Multiple Models and Model Years Safety Connect System – Vehicle Location Inaccurate

2013 – 2019 4Runner
2013 – 2017 Land Cruiser
2016 – 2017 Mirai
2013 – 2017 Prius
2013 – 2017 Prius V

Condition:
The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system’s features is activated.

Remedy:
For all involved vehicles, any authorized Toyota dealer will reprogram the Data Communication Module at NO CHARGE to the vehicle owner.

This Limited Service Campaign will be available until December 1, 2022 and is only available at an authorized Toyota dealer.

Covered Vehicles:
There are approximately 33,300 vehicles covered by this Limited Service Campaign. There were no vehicles distributed to Puerto Rico. Note: Only vehicles which currently have or previously had an active Safety Connect subscription on or after 10/1/2017 are involved in this Limited Service Campaign.

Owner Letter Mailing Date:
Toyota will begin to notify owners in Mid-September 2019.


Frequently Asked Questions

What is the condition?

The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system’s features is activated.

What is the Safety Connect system?
Safety Connect is a subscription-based telematics service that uses Global Positioning System (GPS) data and embedded cellular technology to provide Automatic Collision Notification, Emergency Assistance, Enhanced Roadside Assistance, and Stolen Vehicle Locator services to subscribers.

I’m not sure if I have a Safety Connect subscription; how can I tell if the system is active on my vehicle?
Safety Connect service is available by subscription on select, telematics hardware-equipped vehicles. Owners can contact any Toyota dealership or the Toyota Customer Experience Center to see if their vehicle has an active subscription.

Are there any warnings that this condition exists?
No. There are no warnings that this condition exists

What is Toyota going to do?
Owners of the vehicles covered by this Limited Service Campaign will receive an owner notification letter via first class mail starting Mid-September 2019.

How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE until December 1, 2022

Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 33,300 vehicles covered by this Limited Service Campaign

Are there any other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign in the U.S.?
Yes, the following Lexus vehicles are also covered by Limited Service Campaign KLG. Certain 2011-2017 Model Year CT200h, Certain Model Year 2013-2017 ES300h, Certain 2010-2017 Model Year ES350, Certain 2016-2017 Model Year GS F, Certain 2016-2017 Model Year GS200T, Certain 2011-2017 Model Year GS350, Certain 2013-2017 Model Year GS450h, Certain 2013- 2018 Model Year GX460, Certain 2013-2014 Model Year IS F, Certain 2016-2017 Model Year IS200T, Certain 2010-2015 Model Year IS250, Certain 2011-2015 Model Year IS250C, Certain 2016-2017 Model Year IS300, Certain 2013-2017 Model Year IS350, Certain 2013-2015 Model Year IS350C, Certain 2011-2017 Model Year LS460, Certain 2013-2016 Model Year LS600h, Certain 2013-2017 Model Year LX570, Certain 2015-2017 Model Year NX200T, Certain 2015- 2017 Model Year NX300h, Certain 2015-2017 Model Year RC F, Certain 2016-2017 Model Year RC200T, Certain 2016-2017 Model Year RC300, Certain 2015-2017 Model Year RC350, Certain 2010-2017 Model Year RX350, Certain 2010-2017 Model Year RX450h.

Note: Only vehicles which currently have an active Safety Connect subscription or previously had an active Safety Connect subscription at any time on or after 10/1/2017 are involved in this Limited Service Campaign.

How long will the repair take?
The repair takes approximately two and a half to three hours depending on the model. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

My Safety Connect subscription is not active. Do I need to have this repair completed?
If you do not have this repair completed, Toyota recommends that you do not activate a Safety Connect subscription in the future.

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
 
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