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Toyota Dash Problem Melting Cracking Warranty Extension LSC ZE6

Discussion in 'Warranty Extensions' started by OishiiJPN, Jan 18, 2015.

  1. Joshymon KM

    Joshymon KM New Member

    Hi, I have 2008 model Toyota Camry, I heard about the extended warranty for the melting Dash board, how can I replace the sticky Dashboard??? what is the process and where should I contact?? am from India.
  2. OishiiJPN

    OishiiJPN Administrator

    You would have to contact your local Toyota Dealer in India but this campaign involves only U.S. based models.
  3. Connie

    Connie Guest

    This recall is a joke. I have been on the list for a year and a half and keep getting told the dashes are on back order. The service department says they only get 2-4 in per week and it only started last month. They won't tell you where you are on the list either just that the manager keeps the list so no one gets moved around. They also said one employee that works there has been waiting over a year as well. Chatham Parkway Toyota In Savannah, Ga. Yeah right. Do they just want you to wait until your car is not any good anymore so you don't need it or the time frame for replacing runs out? So much for Toyota quality and service.
  4. Tim

    Tim Guest

    After being told our dash would be in dealer stock back in March '16 we're to the point of moving on. Toyota made over $18 BILLION in FY'15 and can't supply a dash? A supply chain failure is no excuse for a customer service failure, as updates from them have been non-existent. Our first and last Toyota has been purchased.
  5. OishiiJPN

    OishiiJPN Administrator

    Tim, thanks for taking the time to post your experience and am sorry to hear that it hasn't been a good one. Maybe, if you still want too, you can open a case with Toyota to see if they would be willing to expedite the needed dash to your Dealer and get this fixed. You can open a case by contacting them here. I know you are upset about how long you've waited but just wanted to put this out to you as an option. Thanks again for sharing your story.
  6. LoneMule

    LoneMule New Member

    My 03 4Runner's dash is also sticky and cracking. I just called my local dealer and they said my vehicle did not qualify for said recall... I then called Toyota directly and it actually does qualify. They (Toyota) are contacting the dealer directly and requesting them to call me to schedule an appointment to inspect my dash. Once the deem it "defective" they will order the new dash. I recommend everyone to call Toyota directly as your dealer may not be giving you valid information.

    Recall Info

    To find out if your vehicle is eligible for the dashboard warranty extension, contact Toyota at 800-331-4331 or Lexus at 800-255-3987.
  7. LoneMule

    LoneMule New Member

    Quick follow up; My dealer just called and apologized profusely about not catching this on the first go around. Turns out I actually have 3 recalls on my vehicle all of which did not show up until Toyota contacted them directly. Moral or the story, don't take your dealers word.
  8. Mark Redmond

    Mark Redmond Guest

    I was planning on purchasing a used 2007 or 2008 Solara.

    Most of them of some form of cracking on and around the dash.

    Will Toyota replace the dash under warranty from a second or third owner?
    Hugh B likes this.
  9. LoneMule

    LoneMule New Member

    Yes, I'm the 3rd owner and I just had mine replaced last week. I also had 2 other recalls that I was unaware of. That being said, I'd call to make sure... You can call Toyota @ 800-331-4331.
    Last edited: Aug 18, 2016
    OishiiJPN likes this.
  10. OishiiJPN

    OishiiJPN Administrator

    Mark, LoneMule is correct. Any recall or warranty extension like this is for the vehicle itself regardless of who owns the car or how many times its been sold. Even a Toyota Dealer Customer Shuttle van would qualify.
  11. Hugh B

    Hugh B New Member

    Thanks for asking and the replies as I was wondering the same thing.
  12. I went to the Stevens Creek Toyota today. They told me that they will replace the dash of my 2006 Solara. Get into the dealership ASAP.
    OishiiJPN likes this.
  13. Oldtechy

    Oldtechy Guest

    _ ZE6 Extension of Warranty Coverage
    _ 2007 Camry sticky Dash

    For 7+ months, my dealer's "Serv.Mgr" has been been reporting
    "parts still On-Order" for this warranty repair.

    Is this usual & customary, or should I be "escalating"?

    OishiiJPN likes this.
  14. OishiiJPN

    OishiiJPN Administrator

    7 months is long enough to wait for this dash to come in. I have seen many people sell/trade their vehicle in before they get their dash in. We just find the next available customer in line and offer them to come in and get it replaced. I would suggest to call Toyota and open a case, then have a three way call between Toyota, you and the Dealer to see whats taking so long.
  15. hello,

    I would like to ask these questions of anyone who has had their dashboard replaced: were you required to pay for the repair out-of-pocket, then apply to Toyota for re-imbursment?? If so, were you ever reimbursed?
  16. Eric

    Eric Guest

    Nope, but I had to call Toyota directly @ 800-331-4331 in order for the dealer to follow through. Once I made the call to Toyota, the dealer called me back within minutes to get me scheduled.

    Backstory; Called my dealer to ask if I had any recalls on file. They advised I did not. Knowing full well I did, I reached out to Toyota and the contacted the dealer who promptly called me.

  17. Ramiro

    Ramiro New Member

    I live in Houston TX I bought a 2005 sienna my dash board is all crackup what can I do
    OishiiJPN likes this.
  18. OishiiJPN

    OishiiJPN Administrator

    According to the warranty extension the Primary Coverage offers warranty enhancement described herein for all owners of covered vehicles until May 31, 2017, regardless of mileage or date of first use of the vehicle. So you can take your Sienna in to your favorite Toyota Dealer so they can verify your eligibility and order you new dash.

    You can also ask if they already have a dash in stock that some other Owner hasn't returned for and has been in stock for awhile. This does happen where a dash was ordered and then the owner either sold/traded the vehicle and maybe moved out of town. It doesn't hurt to ask and the Dealer would be glad to clear their inventory.
  19. Ramiro

    Ramiro New Member

    I will call my local Toyota dealer today is their a number for this case for the dashboard cracking I seen that some people received letters ....i will try today tuesday Dec 6 ,2016
  20. OishiiJPN

    OishiiJPN Administrator

    A case number would be from Toyota if you called and made a complaint. They would give you a case number so everyone (you, Toyota and the Dealer) could reference. A mailed letter was sent to every Toyota Owner that was effected by this cracking dash issue.
    Ramiro likes this.

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