Took our 2012 Camry with195k on it in because Toyota sent us the letter saying they would repair the white peeling paint. The dealer called said they got the approval to fix it so I took it in. They had it for three weeks and I received no communication they painted everywhere but where the paint is peeling. When my wife picked it up they just told her Toyota won't pay them to paint plastic. I have tried to contact the dealership and left messages. I have tried to call Toyota they sad someone would call. No one will call me back. They charged Toyota $6499.39 for painting a $5000 car. The dealerships seem to only care about their money. This didn't help me and did help Toyota it only helped the dealerships bottom line. Just wandering if this is normal and warning people what they should expect.
They will not fix the problem. The peeling is caused by the primer not sticking to the sheet metal. They will only spot paint the currently affected area. As time goes by other areas will start to peel. The only way to fix the problem is to completely remove the paint, new primer and top coat for $7,000 to $10,000.
I have a blizzard pearl white 2012 Highlander and the paint on top of the vehicle near the sunroof has started peeling. I am the original owner and, except while driving, it has been garaged its entire life. Immediately after noticing the peeling paint, I contacted Toyota customer service. I was told my vehicle is not on the recall list so too bad. This is unacceptable and completely unfair. I take very good care of my vehicles and have had a multi-Toyota household since 1995. This has never happened to any other Toyota I have owned. If my vehicle is having the exact same issue reported by over 1M other cars, then it should be covered, even if it is not on the recall list. Toyota should recognize this is a bigger issue that affects more cars than those listed on the recall notice.
My vehicle is a 2016 4 runner. I think I posted2018 earlier. Above it says they only have a fix for models up to 2015. My paint failed too; I recd a letter that they had no fix yet, and that was at least 9 months ago.