Toyota White Paint Recall (CSP) ZKG Coverage for Peeling of Factory-Applied Paint Remedy

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W. Fordham

Guest
We have a 2013 Highlander. My local dealer acted like he had no clue when I spoke with a service rep. He referred me to Toyota's 800 #. I called and spoke to someone who suggested I send an email with photos so I did. I get a response telling me to call an 800 # so I do and am basically told to pound sand. For some reason, our 2013 vehicle is not covered under their recall BUT, older cars are being covered.

We paid extra $ for a so-called "premium" paint and now it is coming off in flakes. I drive a 2006 Tundra. The paint on it looks brand new. HOW can the paint on a 15 year old truck be holding up better than the paint on an 8 year old car? I would insert photos but I guess I am too dumb to figure out how to do so.

Someone in our family has been driving a Toyota for more than 30 years. My wife and youngest son are both planning on getting new vehicles this year. I can guarantee that there will never be another Toyota in my driveway if Toyota doesn't step up and do the right thing. So damn disappointed. NEVER thought Toyota would pull something like this.
 
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W. Fordham

Guest
Will it take the threat of a CLASS ACTION LAWSUIT to make Toyota DO THE RIGHT THING?
 
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Dawn S

Guest
I have a 2008 Highlander in which the hood is peeling and the entire hood and roof have a scored appearance and are going to peel more. Called Toyota and was told my vehicle was not included. (Blizzard white). This car was garage kept. This is crazy. I have never had a paint job do this.
 
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Dawn S

Guest
I have a 2008 Highlander in which the hood is peeling and the entire hood and roof have a scored appearance and are going to peel more. Called Toyota and was told my vehicle was not included. (Blizzard white). This car was garage kept. This is crazy. I have never had a paint job do this.
Make sure to report it to 1-888-270-9371 so that it can be documented at Corporate that there is in issue.
 
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Dana Applegate

Guest
I took my 2012 Seqouia blizzard pearl platinum into the dealership in spring of 2018 for 2 areas on the vehicle that had the paint peeling off. They had an Toyota inspector come look at it and denied repair to the vehicle. I even had the extended platinum warranty and they still denied coverage. I wrote everyone with complaints even the president of Toyota. They would not repair my suv. I was so angry I vowed to never buy another Toyota as long as I lived. I took the car to a body shop repair and paid $1400 for them to fix the vehicle. So is Toyota going to reimburse me now Or should I just hire a good lawyer?
I had the same thing happen!
 
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Janise Coggins

Guest
See the FAQ above and this is from the Owner letter I received....

What if you have previously paid for repairs to your vehicle for this specific condition?
Please note: Once the repair is finalized and available, an authorized Toyota dealer inspection is required under this Customer Support Program. The authorized Toyota dealer will confirm the condition and affected areas for coverage under the program.

In the interest of customer satisfaction, if you have previously paid for repairs related to this condition prior to September 26, 2019, please mail a copy of your repair details (for example: a repair order), proof-of-payment, and ownership information to the following address for reimbursement consideration:

Note that the expense must have been incurred prior to September 26, 2019. Toyota does not reimburse for expenses incurred after September 26, 2019.

Toyota Customer Experience Center - TSR Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001

Please refer to the attached Reimbursement Checklist for required documentation details. We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience this condition may have caused you.
 
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Janise Coggins

Guest
I have a 2013 Toyota Highlander with the same problems. What are my options? I tried posting a picture but not sure how to do so .
I have a 2012 Highlander with the blizzard pearl (070) paint, and it is peeling really bad. No help from dealership. There is a Facebook group that has formed to help gather all the information on who is having trouble, possibly looking at a class action lawsuit. ALL vehicles that were painted with this particular paint should be repainted free of charge by Toyota.
 
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Janise Coggins

Guest
If you are having issues with your paint peeling. There is a Facebook group that has formed called Toyota/Lexus/Scion paint peeling. Please join so we can all gather more information on who is having problems, and which type of vehicles are included in this.
 
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